Customer Experience Specialist

Create Synergies Inc.; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Create Synergies Inc. in the Philippines is seeking a Customer Service Representative to provide excellent support to customers via phone, email, chat, or other channels.

You will handle inquiries, resolve concerns, and ensure a positive experience while meeting service and performance standards. The role requires strong communication, problem-solving skills, and a willingness to work on shifting schedules and onsite as needed.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Computer literate and comfortable navigating multiple systems.
• Ability to work in a fast-paced, target-driven environment.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Willing to work onsite, depending on account requirements.

Responsibilities

• Handle customer inquiries, concerns, and requests in a professional and timely manner.
• Provide accurate information regarding products, services, accounts, orders, or processes.
• Resolve customer issues through effective problem-solving and appropriate escalation when necessary.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Process customer transactions, requests, account updates, and other service-related activities accurately.
• Document customer interactions and maintain accurate records in the system.
• Follow company policies, procedures, quality standards, and data privacy guidelines.
• Meet established performance metrics such as Average Handling Time (AHT), Quality, CSAT, Attendance, and Productivity.
• Collaborate with internal teams to address complex customer concerns and ensure timely resolution.
• Stay updated on company products, services, processes, and system changes.
• Perform other duties and responsibilities related to customer service operations as assigned.

Job description

Create Synergies Inc. in the Philippines is seeking a Customer Service Representative to provide excellent support to customers via phone, email, chat, or other channels.

You will handle inquiries, resolve concerns, and ensure a positive experience while meeting service and performance standards. The role requires strong communication, problem-solving skills, and a willingness to work on shifting schedules and onsite as needed.