Customer Support Pro - Onsite Makati, Flexible Shifts

MetroMart Technologies, Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metromart, the Philippines\' #1 online grocery platform, seeks a customer service representative to respond to inquiries via email and chat, assist with order processing, and provide product information. You will maintain product knowledge and use Zendesk to track interactions.

Join a dynamic ecommerce support team in Makati, with opportunities to collaborate across departments and stay updated on promotions. Prior experience and strong written communication are preferred for this onsite role.

Qualifications

• Previous experience in customer service, preferably in an e-commerce environment.
• Strong written communication skills with a focus on clarity and professionalism.
• Familiarity with Zendesk is a plus.
• Ability to handle multiple chats and emails simultaneously while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to customer satisfaction.
• Ability to work independently as well as part of a collaborative team.
• Flexibility to work various shifts, including evenings and weekends, as needed.
• Willing to work onsite, Makati City.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat.
• Assist customers with order processing, product information, and troubleshooting issues.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Utilize Zendesk and other customer service tools to manage and track customer interactions effectively.
• Collaborate with team members and other departments to resolve customer issues and improve service delivery.
• Follow up on unresolved customer issues to ensure satisfaction.
• Document customer interactions and feedback to help improve processes and product offerings.
• Stay updated on promotions, product changes, and company policies to provide effective support.

Skills

Customer service

Written communication

Multitasking

Teamwork

Tools

Zendesk

Job description

Metromart, the Philippines\' #1 online grocery platform, seeks a customer service representative to respond to inquiries via email and chat, assist with order processing, and provide product information. You will maintain product knowledge and use Zendesk to track interactions.

Join a dynamic ecommerce support team in Makati, with opportunities to collaborate across departments and stay updated on promotions. Prior experience and strong written communication are preferred for this onsite role.