Global Voice Support Specialist (Inbound/Outbound)

Hammerjack Pty Ltd; Philippines; On-site; PHP 257,000 - 480,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a dedicated Customer Service Representative to support customers via inbound and outbound calls, resolve inquiries, and maintain a high standard of service quality.

The role requires listening attentively, clear communication, and the ability to manage calls efficiently in a fast-paced environment. A minimum of 1 year in international voice support or similar BPO experience is preferred.

Qualifications

• Minimum 1 year international voice experience in BPO/call center.
• Experience with subscriptions or customer retention.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and escalate issues when necessary to ensure prompt resolution.

Skills

Customer service

Verbal communication

Multitasking

Call center experience

Retention experience

Job description

Hammerjack Pty Ltd in the Philippines is hiring a dedicated Customer Service Representative to support customers via inbound and outbound calls, resolve inquiries, and maintain a high standard of service quality.

The role requires listening attentively, clear communication, and the ability to manage calls efficiently in a fast-paced environment. A minimum of 1 year in international voice support or similar BPO experience is preferred.