Credit Support Specialist - Non-Voice & CRM Focus

Outsourcey; Philippines; Remote; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

An innovative company is seeking a dedicated Customer Support professional to join their mission of transforming global talent expansion. This role focuses on providing exceptional non-voice support, particularly in the financial services sector, where you'll leverage your expertise in credit report analysis and CRM tools. You'll be responsible for managing client communications, ensuring they are informed about their credit repair processes, and proactively addressing their needs. With opportunities for career growth and development, this position is perfect for those looking to make a significant impact in a rapidly growing BPO environment.

Qualifications

• Minimum 2.5-5 years in non-voice customer support, preferably in financial services.
• Strong ability to read and analyze credit reports.

Responsibilities

• Send timely email updates to clients regarding their credit repair progress.
• Maintain detailed records of dispute statuses within the CRM.

Skills

Customer Support Experience

Credit Report Literacy

Technical Proficiency with CRM

Organizational Skills

Communication Skills

Problem-Solving Aptitude

Tools

HubSpot

Outlook

Job description

An innovative company is seeking a dedicated Customer Support professional to join their mission of transforming global talent expansion. This role focuses on providing exceptional non-voice support, particularly in the financial services sector, where you'll leverage your expertise in credit report analysis and CRM tools. You'll be responsible for managing client communications, ensuring they are informed about their credit repair processes, and proactively addressing their needs. With opportunities for career growth and development, this position is perfect for those looking to make a significant impact in a rapidly growing BPO environment.