Customer Support | Medical Billing & AR Specialist

Infinit-O; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Infinit-O is seeking a customer support professional to respond to tickets, become a product expert, and coordinate with development, product and QA teams to prioritize and resolve issues.

The role requires 1–2 years of experience, strong English communication, and a customer-focused mindset; you will diagnose problems, review logs, and multi-task in a fast-paced environment. A proactive approach and excellent listening skills are essential.

Qualifications

• 1–2 years of experience in customer support.
• Proficient in English with strong communication skills.
• Previous experience in a customer-facing role.
• Strong problem-solving and diagnostic abilities.
• Knowledge of databases and logs; understanding of queries and code logic.

Responsibilities

• Respond to support tickets in a thoughtful, efficient and friendly manner
• Become a product expert, knowing features, modules and even bugs inside and out
• Find the root cause and communicate with the development, product and QA teams to prioritize and resolve customer issues
• Proactively communicate with customers on a regular basis to ensure that all their issues and concerns are being dealt with
• Report bugs and feature requests and follow-up upon implementation
• Contact and liaise with IT departments and explain requirements to ensure compatibility

Skills

Customer support

English communication

Problem solving

Multi-tasking

Tools

SQL basics

Job description

Infinit-O is seeking a customer support professional to respond to tickets, become a product expert, and coordinate with development, product and QA teams to prioritize and resolve issues.

The role requires 1–2 years of experience, strong English communication, and a customer-focused mindset; you will diagnose problems, review logs, and multi-task in a fast-paced environment. A proactive approach and excellent listening skills are essential.