Medical Billing/AR Specialist

Infinit-O; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Infinit-O is seeking a customer support professional to respond to tickets, become a product expert, and coordinate with development, product and QA teams to prioritize and resolve issues.

The role requires 1–2 years of experience, strong English communication, and a customer-focused mindset; you will diagnose problems, review logs, and multi-task in a fast-paced environment. A proactive approach and excellent listening skills are essential.

Qualifications

• 1–2 years of experience in customer support.
• Proficient in English with strong communication skills.
• Previous experience in a customer-facing role.
• Strong problem-solving and diagnostic abilities.
• Knowledge of databases and logs; understanding of queries and code logic.

Responsibilities

• Respond to support tickets in a thoughtful, efficient and friendly manner
• Become a product expert, knowing features, modules and even bugs inside and out
• Find the root cause and communicate with the development, product and QA teams to prioritize and resolve customer issues
• Proactively communicate with customers on a regular basis to ensure that all their issues and concerns are being dealt with
• Report bugs and feature requests and follow-up upon implementation
• Contact and liaise with IT departments and explain requirements to ensure compatibility

Skills

Customer support

English communication

Problem solving

Multi-tasking

Tools

SQL basics

Job description

About the role

This is a customer-facing support role where you will respond to support tickets and become a product expert, knowing features, modules and even bugs inside and out. You will find root causes, communicate with development, product and QA teams to prioritize and resolve customer issues, and proactively engage with customers to ensure all issues and concerns are being dealt with.

Key responsibilities

• Respond to support tickets in a thoughtful, efficient and friendly manner
• Become a product expert, knowing features, modules and even bugs inside and out
• Find the root cause and communicate with the development, product and QA teams to prioritize and resolve customer issues
• Proactively communicate with customers on a regular basis to ensure that all their issues and concerns are being dealt with
• Report bugs and feature requests and follow-up upon implementation
• Contact and liaise with IT departments and explain requirements to ensure compatibility

About you

• 1-2 years of experience
• Proficient in English with strong verbal and written communication skills
• Previous experience in a customer-facing role
• Strong problem-solving and diagnostic skills
• Knowledge of databases and logs
• Understanding of queries and code logic
• Obsessively customer focused with high level of customer service aptitude
• Strong time management and prioritization skills
• Excellent communication skills with ability to listen, build rapport and respond empathetically
• Ability to multi-task and remain calm in high-pressure situations

About us

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission, and we actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments.