Client Billing & Accounts Specialist

Zohorecruit; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

Infinit-O is a trusted, customer-centric leader in Business Process Optimization with a focus on financial services, healthcare, and technology sectors. We empower clients to thrive in a digital-first world through expertise and technology, emphasizing sustainable growth and a world-class Net Promoter Score.

Our Inclusive culture, as a Certified B Corporation, drives social and environmental performance. We promote DEI through inclusive hiring, continuous learning, and regular equity assessments

Qualifications

• Understanding of accounting principles and excellent math skills.
• Excellent people skills and ability to engage others, explain concepts, negotiate.
• Strong communication skills in multiple forms; English/Spanish bilingual is a plus.
• Ability to maintain control of conversations, speak clearly and confidently.
• Identify and assess customers’ needs to achieve high satisfaction.
• Experience with Microsoft Office products and tools.
• Ability to adapt to change while maintaining priorities.

Responsibilities

• Respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.
• Resolve basic billing discrepancies and explain financial statements, billing requirements, and contractual obligations clearly and accurately.
• Maintain good customer relations and work effectively with clients to accomplish their practice goals.
• Identify and document needs, problems, and solutions for your clients.
• Collaborate with other team members and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.
• Independently manage research and employ problem solving techniques to find solutions to client needs.
• Manage an efficient and productive phone and email flow (inbound and outbound).

Skills

Accounting principles

Math skills

People skills

Communication

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Infinit-O is a trusted, customer-centric leader in Business Process Optimization with a focus on financial services, healthcare, and technology sectors. We empower clients to thrive in a digital-first world through expertise and technology, emphasizing sustainable growth and a world-class Net Promoter Score.

Our Inclusive culture, as a Certified B Corporation, drives social and environmental performance. We promote DEI through inclusive hiring, continuous learning, and regular equity assessments