Technical Support Specialist (Cloud-Google and Microsoft)

Infinit-O; Pasay; On-site; PHP 335,000 - 614,000; Full time

Job summary

Infinit-O is a leading BPO provider seeking a technical support specialist with 1–2 years in customer service and IT. The role emphasizes resolving issues across Windows and iOS platforms, strong documentation, and adherence to service levels.

Ideal candidates have advanced English, call center experience, and familiarity with SaaS. HIPAA knowledge is a plus, with opportunities to grow within a dynamic, fast-paced environment.

Qualifications

• 1–2 years in a customer service or support role.
• 1–2 years of IT or tech-support experience.
• Previous call center experience required.
• Advanced English communication skills.
• Strong documentation and detail orientation.
• Working knowledge of Windows admin tools and basic SQL/ network concepts.
• Familiarity with SaaS environments and HIPAA-friendly practices is a plus.

Responsibilities

• Determines eligibility by comparing client information to requirements.
• Answers client calls to identify and resolve technical issues affecting proprietary applications (Windows & iOS).
• Utilizes active listening and empathy in interactions.
• Strives to meet or exceed call center metrics and service levels.
• Schedules and engages in follow-up calls regarding ongoing issues.
• Resolves technical escalations from Product Support teams.
• Troubleshoots issues during database updates, new software installations, and server migrations.

Skills

Customer service

Call center experience

Advanced English

Documentation

Attention to detail

Independent working

Troubleshooting

Communication

Tools

Windows administration tools

Microsoft SQL Server

Network concepts (NETBIOS over TCP/IP)

SaaS / Cloud software

Parallels / Apple iPad know-how

Job description

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

• Determines eligibility by comparing client information to requirements
• Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments
• Utilize active listening and empathy skills
• Strive to meet or exceed call center metrics and service levels
• Schedule and engage in follow-up calls with clients regarding on-going technical issues
• Resolve technical escalations from the Product Support phone and chat team
• Troubleshoot issues which may occur during database updates, new software installations, and server migrations.

Requirements

• 1-2 years of experience in a customer service/support role is required
• 1-2 years of computer application-based technical support experience or IT experience is required
• Previous call center experience is required
• Advanced English skills
• Works hard with little supervision
• Detailed-oriented with exceptional documentation skills
• Working knowledge of Microsoft Windows administration tools
• Basic understanding of Microsoft SQL Server
• Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals
• Experience with cloud-based software (SaaS)
• Apple iPad & Parallels knowledge is a plus
• Familiarity with HIPAA regulation is preferred