Customer Support - Inside Sales

OPENLANE; Makati; On-site; PHP 450,000 - 600,000; Full time

Benefits offered by this job

Competitive Pay

Mandatory Benefits: SSS, PhilHealth,  

Pag-IBIG

13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start)

SSS Maternity and Paternity Leave

Job summary

OPENLANE is seeking an Inside Sales Representative to drive customer acquisition and engagement for our platform. You will conduct outbound outreach, qualify prospects, and guide them through registration, while maintaining strong post-registration follow-ups to sustain engagement.

This role emphasizes outbound selling, CRM tracking, and collaboration with onboarding and support teams to optimize conversion rates and ensure a seamless customer experience.

Qualifications

• Preferred experience in automotive sales, especially used cars.
• Requires college diploma or equivalent; additional sales/marketing training is a plus.
• At least 5 years of combined sales and customer service experience.
• Strong communication and interpersonal skills.
• Knowledge of automotive products and industry trends.
• Ability to work in a fast-paced sales environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with Salesforce, Five9, and Zoom.

Responsibilities

• Conduct outbound sales calls to introduce the platform and generate interest.
• Identify and qualify leads based on needs, eligibility, and registration readiness.
• Generate new business opportunities through proactive outreach and follow-ups.
• Follow up with prospects via phone, email, and SMS regarding registrations.
• Educate prospects on product features, benefits, and platform advantages.
• Maintain CRM records of interactions and conversion progress.
• Collaborate with onboarding and support teams to improve conversion rates.
• Provide excellent customer service about the registration process.

Skills

Outbound sales

Lead qualification

CRM usage

Communication skills

Customer service

Collaboration

Product knowledge

Education

College diploma or equivalent

Tools

Salesforce

Five9

Zoom

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

Company culture of internal promotions, diverse career paths, and meaningful.

Job Overview

We are seeking a motivated and results-driven Inside Sales Representative to support customer acquisition and engagement for our platform. In this role, you will conduct outbound sales outreach, qualify potential customers, and guide prospects through the registration process.

The Inside Sales Representative plays a key role in generating leads, maintaining customer relationships, and guiding prospects through the next steps after registration.

Responsibilities and Duties

Outbound Sales & Lead Generation

• Conduct outbound sales calls to potential customers to introduce the platform and generate interest.
• Identify and qualify leads by assessing customer needs, eligibility, and readiness to register or apply.
• Generate new business opportunities through proactive outreach and follow-up initiatives.

Prospect Engagement & Follow-Ups

• Follow up with prospects through phone calls, email, and SMS regarding pending registrations or applications.
• Maintain consistent communication with leads to encourage platform sign-ups and engagement.
• Educate prospects on the platform’s product features, benefits, and advantages.

Customer Onboarding Support

• Assist customers in connecting with the appropriate Onboarding Account Executive for account setup and onboarding.
• Provide guidance to customers throughout the registration process to ensure a seamless experience.

CRM Management & Sales Tracking

• Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.
• Track lead status, engagement history, and conversion progress.

Cross-Team Collaboration

• Collaborate with the registration and support teams to optimize outreach strategies and improve conversion rates.
• Share feedback and insights from customer interactions to support continuous improvement of sales processes.

Customer Support

• Provide excellent customer service by addressing questions related to the registration process and other platform inquiries.
• Provide backup customer support when needed to maintain service continuity and ensure a positive customer experience.

Qualifications

• Previous experience in automotive sales, particularly in the used car market, is preferred.
• A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.
• At least 5 years of combined sales experience (preferably outbound) and customers service experience
• Strong communication and interpersonal skills.
• Knowledge of automotive products, features, and industry trends.
• Ability to work in a fast-paced sales environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with Salesforce, Five9, and Zoom.

Preferred Skills

• Communication & Relationship Skills: Ability to communicate clearly and persuasively through calls, emails, and messages while actively listening and building trust with prospects.
• Prospecting & Sales Skills: Capability to identify potential customers, perform cold outreach, qualify leads, handle objections, and close deals effectively.
• Technical & CRM Proficiency: Familiarity with sales tools and CRM platforms such as Salesforce to manage leads and track lead progress activities.
• Resilience & Organization: Persistence in handling rejection, ability to meet sales targets, strong time management, and maintaining an organized sales pipeline.