Customer Support - Inside Sales

BLC BACKLOTCARS Inc; Taguig; Hybrid; PHP 600,000 - 780,000; Full time

Benefits offered by this job

Competitive Pay

HMO (after 2 months)

Birthday Leave

13th month pay

Job summary

OPENLANE is seeking a motivated Inside Sales Representative to drive customer acquisition and engagement for our digital marketplace of used vehicles. You will conduct outbound calls, qualify leads, and guide prospects through the registration and onboarding process.

You will manage CRM records, track progress, and collaborate with onboarding and support teams to optimize outreach and improve conversion rates.

Qualifications

• Previous experience in automotive sales, preferably used car market.
• College diploma or equivalent education is required.
• Experience with sales tools and CRM platforms is a plus.

Responsibilities

• Outbound calls to introduce the platform and generate interest.
• Qualify leads, assess needs, and guide prospects through registration.
• Support onboarding and coordinate with teams to boost conversions.
• Maintain CRM records and track lead status and outcomes.
• Collaborate with registration and support to improve outreach strategies.
• Provide excellent customer service throughout the registration process.

Skills

Automotive sales

Outbound sales

CRM proficiency

Communication skills

Sales targets

Education

College diploma or equivalent

Tools

Salesforce

Five9

Zoom

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. Were a technology company building the worlds most advanced and uncomplicated digital marketplace for used vehicles. Were a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And were an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive Pay

Mandatory Benefits:

• SSS, PhilHealth, Pag-IBIG 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful

Job Overview

We are seeking a motivated and results-driven Inside Sales Representative to support customer acquisition and engagement for our platform. In this role, you will conduct outbound sales outreach, qualify potential customers, and guide prospects through the registration process. The Inside Sales Representative plays a key role in generating leads, maintaining customer relationships, and guiding prospects through the next steps after registration.

Responsibilities and Duties

Outbound Sales & Lead Generation

Conduct outbound sales calls to potential customers to introduce the platform and generate interest. Identify and qualify leads by assessing customer needs, eligibility, and readiness to register or apply. Generate new business opportunities through proactive outreach and follow-up initiatives.

Prospect Engagement & Follow-Ups

Follow up with prospects through phone calls, email, and SMS regarding pending registrations or applications. Maintain consistent communication with leads to encourage platform sign-ups and engagement. Educate prospects on the platform’s product features, benefits, and advantages.

Customer Onboarding Support

Assist customers in connecting with the appropriate Onboarding Account Executive for account setup and onboarding. Provide guidance to customers throughout the registration process to ensure a seamless experience.

CRM Management & Sales Tracking

Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system. Track lead status, engagement history, and conversion progress.

Cross-Team Collaboration

Collaborate with the registration and support teams to optimize outreach strategies and improve conversion rates. Share feedback and insights from customer interactions to support continuous improvement of sales processes.

Customer Support

Provide excellent customer service by addressing questions related to the registration process and other platform inquiries. Provide backup customer support when needed to maintain service continuity and ensure a positive customer experience.

Qualifications

• Previous experience in automotive sales, particularly in the used car market, is preferred.
• A college diploma or equivalent experience is required.
• Additional education or training in sales and marketing is a plus.
• At least 5 years of combined sales experience (preferably outbound) and customers service experience
• Strong communication and interpersonal skills.
• Knowledge of automotive products, features, and industry trends.
• Ability to work in a fast-paced sales environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with Salesforce, Five9, and Zoom.

Preferred Skills

• Communication & Relationship Skills Ability to communicate clearly and persuasively through calls, emails, and messages while actively listening and building trust with prospects.
• Prospecting & Sales Skills Capability to identify potential customers, perform cold outreach, qualify leads, handle objections, and close deals effectively.
• Technical & CRM Proficiency Familiarity with sales tools and CRM platforms such as Salesforce to manage leads and track lead progress activities.
• Resilience & Organization Persistence in handling rejection, ability to meet sales targets, strong time management, and maintaining an organized sales pipeline.

Sound like a match?

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the worlds largest OEMs, dealers, fleet operators, rental companies and financial institutions. Were a technology company delivering next generation tools to accelerate and simplify remarketing. Were an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And were an auction company powering the worlds most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.

OPENLANE is an equal opportunity employer and a drug-free workplace.