Customer Support for Travel and Hospitality Account

TORCH Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions is seeking a Customer Support Specialist based in Taguig City to deliver exceptional service to clients in the travel and hospitality sector. The role involves handling inquiries via phone, email, and chat, solving issues efficiently, and documenting interactions to maintain high satisfaction levels.

You will collaborate with cross-functional teams to ensure consistent service quality and identify opportunities to improve customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• 1 year GDS Sabre+ experience.
• Strong problem-solving and critical thinking skills.
• Adaptable and able to work effectively in a fast-paced, high-volume environment.
• Passionate about delivering exceptional customer service.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain detailed records.
• Identify opportunities to improve customer satisfaction and recommend process improvements.
• Collaborate with cross-functional teams to ensure a consistent and high-quality customer experience.

Skills

Excellent communication

GDS Sabre+ experience

Problem-solving

Adaptability

Customer service passion

Job description

As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service to clients in the travel and hospitality industry. Based in our Taguig City office, this full-time position will have you interacting with customers over the phone, email, and chat to address their inquiries and resolve any issues they may encounter. Your focus will be on delivering a seamless and satisfying customer experience that strengthens brand loyalty.

What you'll be doing

1. Respond to inbound customer inquiries and requests via phone, email, and chat in a professional and courteous manner
2. Troubleshoot and resolve customer issues in a timely and effective way
3. Provide accurate information about products, services, and policies
4. Document customer interactions and maintain detailed records
5. Identify opportunities to improve customer satisfaction and recommend process improvements
6. Collaborate with cross-functional teams to ensure a consistent and high-quality customer experience

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to build rapport with customers
2. With 1 year GDS (Sabre +) experience
3. Strong problem-solving and critical thinking skills to quickly assess and resolve customer issues
4. Adaptable and able to work effectively in a fast-paced, high-volume environment
5. Passionate about delivering exceptional customer service and ensuring customer satisfaction