Customer Support for Travel and Hospitality

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free meals

Transport allowance

Flexible shift rotations

24/7 coverage night & weekend premiums

Job summary

Hammerjack Pty Ltd in the Philippines seeks a customer support professional to handle inquiries across travel itineraries, reservations, cancellations, and policy changes. You will resolve conflicts, rebook disrupted trips, and process refunds or credits in line with airline and hotel policies.

Work in a fast-paced, customer-obsessed environment with empathy, tech-savviness and cultural fluency. On-site role with meals, transport allowance, and flexible rotation shifts including nights and

Qualifications

• Travel PMS platforms (Amadeus, Sabre, Travelport) helpful but not required.
• Strong English communication, written and spoken.
• Experienced with customer service processes and de-escalation.
• Basic knowledge of airline/hotel booking systems.

Responsibilities

• Handle inbound/outbound customer inquiries via phone, email, and chat across travel itineraries, reservations, cancellations, and policy changes.
• Resolve booking conflicts, rebook disrupted trips, and process refunds or travel credits per policies.
• Collaborate with operations and vendor teams to expedite solutions for delays, overbookings or no-shows.

Tools

Amadeus/Sabre/Travelport PMS

Microsoft Office (Excel, Outlook)

English fluency

De-escalation

Upselling

Job description

About The Opportunity

We're a dynamic outsourcing partner in the Travel & Hospitality sector, powering seamless customer experiences for global brands. Our team delivers 24/7 support across flights, hotels, bookings, and travel disruptions — turning service challenges into loyalty-building moments. Based in the Philippines, we operate in a fast-paced, customer-obsessed environment where empathy, tech-savviness, and cultural fluency drive real impact.

Role & Responsibilities

• Handle inbound/outbound customer inquiries via phone, email, and chat across travel itineraries, reservations, cancellations, and policy changes.
• Resolve booking conflicts, rebook disrupted trips, and process refunds or travel credits in line with airline/hotel policies.
• Collaborate with operations and vendor teams to expedite solutions for delayed flights, overbookings, or no-show situations.

Skills & Qualifications

• Travel PMS platforms (Amadeus, Sabre, Travelport) is preferred but not required
• Customer service protocols (Call Scripting, Upselling, De-escalation)
• Microsoft Office Suite (Excel, Outlook)
• English fluency (written & spoken) for international clientele
• Basic understanding of airline/hotel booking systems

Benefits & Culture Highlights

• On-site workplace in Metro Manila with modern facilities, free meals, and transport allowance.
• Flexible shift rotations with 24/7 coverage — night & weekend premiums apply.

Skills: proactive customer service,bookings,travel