Technical Support Executive (International Bpo)

Pagaar India; Hinoba-an; On-site; PHP 294,000 - 368,000; Full time

Benefits offered by this job

Performance-linked monthly incentives

Free door-to-door air-conditioned cab

Comprehensive medical and accidental保险

Excellent corporate campus environment

Job summary

Pagaar India is hiring aTechnical Support Executive for an International BPO based in Gurgaon (On-site). The role involves international voice support, printer, email, and antivirus troubleshooting, with alternate night shifts to align with US hours.

Ideal candidates have 3–5 years of experience in a similar international technical voice process, strong English, and willingness to work night shifts. Joining is immediate with a target CSAT and incentives on performance.

Qualifications

• 3–5 years of verified experience in an international technical voice process.
• Strong command of spoken English with a clear, neutral accent.

Responsibilities

• Troubleshooting & diagnostics for overseas users on peripherals, security, and network settings.
• Printer support: drivers, spooler, wireless config, local/network setup.

Skills

English proficiency

Technical troubleshooting

Printer configuration

Email server troubleshooting

International voice process

Night shift adaptability

Tools

Outlook

Gmail

Yahoo Mail

CRM system

Job description

Job Description

Technical Support Executive (International BPO) 9650225383

Location: Gurgaon / Gurugram (On-site) Process: International Voice / Technical Troubleshooting (Printer, Email & Antivirus) Shift: Alternate / Rotational Night Shifts (US Hours) Experience Required: 3 to 5 Years Compensation: 40,000 50,000 per month + Performance Incentives Joining Status: Immediate Joiner

Core Responsibilities

• Troubleshooting & Diagnostics: Identify, analyze, and resolve technical issues reported by overseas users regarding peripheral configurations, application security, and network settings.
• Printer Support: Resolve driver compatibility errors, spooler freezes, wireless configuration bugs, and local/network setup failures.
• Email Client Support: Assist clients with IMAP/POP3 configuration, server synchronizations, password authentication blocks, and security settings on platforms like Outlook, Gmail, and Yahoo.
• Antivirus & Security Support: Troubleshoot installation errors, firewall blockages, spyware definitions updates, and false-positive software conflicts.
• Customer Experience Execution: Deliver high-quality support while maintaining low Average Handling Times (AHT) and achieving target Customer Satisfaction (CSAT) scores.
• CRM Documentation: Log and categorize all client issues, diagnostic actions, and resolutions precisely within the internal database.

Candidate Requirements

• Experience: Strictly 3 to 5 years of verified experience in an international technical voice process.
• Linguistic Skills: Strong command over spoken English with a highly clear, neutral accent.
• Technical Domain Expertise: Proven experience diagnosing Printer configurations, Email servers, and Antivirus packages.
• Shift Adaptability: Comfortable working regular night shifts to align with international time zones.
• Notice Period: Looking for candidates who are immediate joiners or have a maximum notice period of 7 days.

Perks & Benefits

• Performance-linked monthly incentives
• Free door-to-door air-conditioned cab facilities
• Comprehensive medical and accidental health insurance
• Excellent corporate campus environment