Customer Support Executive

Scale Up Philippines; Bulacan; On-site; PHP 420,000 - 540,000; Full time

Job summary

Scale Up Philippines is hiring a Commercial Support Executive to work with a UK-based property management and hospitality company. The role centers on performance reporting, data analysis, property listings, commercial administration, and client support preparation.

You will collaborate with the UK commercial team, Revenue Manager, Finance, and Operations to ensure accurate reporting, onboarding, and go-live tracking. Proficiency in Excel and familiarity with OTA platforms are essential.

Qualifications

• Advanced Excel skills with Pivot Tables, Lookups and forecast models.
• Strong numerical and analytical abilities.
• Excellent written English with high attention to detail.
• Ability to review data for inconsistencies and learn new systems quickly.

Responsibilities

• Prepare weekly and monthly property performance reports (occupancy, ADR, RevPAR, bookings, forecasts).
• Build and maintain property listings across OTA platforms (Airbnb, Booking.com, VRBO, Expedia).
• Maintain listing content, rates, calendars, amenities and channel information.
• Manage property pages on the direct booking website and ensure accuracy before sharing externally.

Skills

Advanced Excel

Analytical skills

English writing

Independent worker

Tools

ClickUp

Power BI

Power Query

Job description

Scale Up Philippines is hiring a Commercial Support Executive for an established UK-based property management and hospitality company.

This role focuses on performance reporting, data analysis, property listings, commercial administration, and client support preparation. You will work closely with the UK commercial team, Revenue Manager, Finance, and Operations.

Key Responsibilities

• Prepare weekly and monthly property performance reports, including occupancy, ADR, RevPAR, bookings, and forecasts.

• Build and maintain property listings across Airbnb, Booking.com, VRBO, Expedia, and other OTA platforms.

• Maintain accurate listing content, rates, calendars, amenities, and channel information.

• Manage property pages on the direct booking website.

• Prepare client-ready reports, responses, briefing packs, and performance summaries for the UK team.

• Support new client and property onboarding, documentation, and go-live tracking.

• Maintain commercial pipelines, trackers, tasks, and records in ClickUp.

• Support reconciliation, statement checking, invoicing queries, and commercial administration.

• Ensure all reports and data are accurate before being shared externally.

Must-Have Requirements

• Advanced Excel skills - Pivot Tables, Lookups, and forecast models.

• Strong numerical and analytical skills.

• Excellent written English with strong attention to detail.

• Comfortable reviewing data and identifying inconsistencies or errors.

• Able to work independently and learn new systems quickly.

• Strong organizational and administrative skills.

• Willing to work UK office hours long-term:

Nice to Have

• Property management, hospitality, hotel, or short-term rental experience.

• Experience with Guesty, Hostaway, Airbnb, Booking.com, or similar platforms.

• Knowledge of occupancy, dynamic pricing, ADR, and RevPAR.

• Experience with Power Query, Power BI, ClickUp, or revenue management tools.