Customer Support & Data Entry Specialist

Private Advertiser; Philippines; On-site; PHP 134,000 - 201,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a data entry and customer service associate. You will retrieve data from databases and electronic files as requested, ensuring accurate entry and supporting operations by following defined policies.

The role involves handling chat inquiries, resolving customer complaints promptly, and staying updated on company products and promotions while adapting to shifting schedules.

Qualifications

• Computer literate.
• College graduate.
• Proficient in basic MS Office.
• Excellent written and spoken English.
• Good working attitude.
• Willing to work shifting schedules.
• Flexible to work evenings, weekends or holidays if required.
• Proficient in basic computer applications and customer service software.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Retrieve data from the database or electronic files as requested.
• Maintains data entry requirements by following data program techniques and procedures.
• Maintains operations by following policies and procedures.
• Contributes to team effort by accomplishing related results as needed.
• Respond to customer inquiries chat.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Follow company policies and procedures to ensure quality service.
• Stay updated on company products, services, and promotions.

Skills

Computer literate

Good English communication

Multitasking

Fast-paced environment

Flexible attitude

Shift work readiness

Customer service software

Basic computer applications

Education

College Graduate

Tools

MS Office

Customer service software

Job description

Private Advertiser in the Philippines is seeking a data entry and customer service associate. You will retrieve data from databases and electronic files as requested, ensuring accurate entry and supporting operations by following defined policies.

The role involves handling chat inquiries, resolving customer complaints promptly, and staying updated on company products and promotions while adapting to shifting schedules.