Customer Support Coordinator

Lofty; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lofty in Manila is seeking a customer service representative to respond to inquiries, provide product information, and process transactions with accuracy.

You will document interactions in the CRM, collaborate with internal teams to improve service delivery, and follow up to ensure satisfaction while staying current on company policies.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries and complaints promptly and professionally.
• Provide detailed information about products, services, features, specifications, and pricing.
• Process transactions, including orders, returns, and exchanges, ensuring accuracy.
• Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments.
• Document all customer interactions and resolutions in the company’s CRM system.
• Collaborate with internal teams to improve service delivery and customer experience.
• Follow up with customers to ensure satisfaction and issue resolution; maintain knowledge of company products, services, and policies.

Skills

Excellent verbal and written comms

Problem-solving abilities

Attention to detail

Calm under pressure

Customer service software

Microsoft Office Suite

Multitasking

Strong organizational skills

Education

High school diploma or equivalent

Associate degree preferred

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Job Description

Job Type

Full-time

Description

Key Responsibilities

• Respond to customer inquiries and complaints promptly and professionally
• Provide detailed information about products, services, features, specifications, and pricing
• Process transactions, including orders, returns, and exchanges, ensuring accuracy
• Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments
• Document all customer interactions and resolutions in the company’s CRM system
• Collaborate with internal teams to improve service delivery and customer experience
• Follow up with customers to ensure satisfaction and issue resolutionMaintain up-to-date knowledge of company products, services, and policies

Requirements

Required Skills and Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm under pressure and handle difficult situations
• Proficiency in customer service software and Microsoft Office Suite
• Strong organizational skills and ability to multitask
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous experience in customer service or a related role is highly desirable