Onsite Cebu Customer Support Associate - Joining Bonus

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Gratitude Philippines in Cebu City is hiring Customer Support Associates for a Telecommunications account. You will handle voice-based inquiries, provide accurate product and billing information, and help resolve service issues to ensure excellent customer experiences.

We welcome both experienced BPO professionals and newcomers seeking growth. This onsite role follows a shifting schedule, with joining bonus opportunities for eligible hires—mention Gratitude Jobs during interview to qualify.

Qualifications

• High school graduate or equivalent.
• Minimum 6 months of BPO experience.
• Willing to work onsite in Cebu City.
• Willing to work shifting schedules.

Responsibilities

• Handle incoming customer inquiries via voice support.
• Provide accurate information regarding telecommunications products, services, and account-related concerns.
• Assist customers with billing inquiries, service issues, account updates, and general troubleshooting.
• Resolve customer complaints and concerns professionally and efficiently.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets related to customer satisfaction, attendance, and productivity.

Skills

Good English

Communication skills

Interpersonal skills

Problem-solving

Customer service

Education

High School Diploma

Job description

Gratitude Philippines in Cebu City is hiring Customer Support Associates for a Telecommunications account. You will handle voice-based inquiries, provide accurate product and billing information, and help resolve service issues to ensure excellent customer experiences.

We welcome both experienced BPO professionals and newcomers seeking growth. This onsite role follows a shifting schedule, with joining bonus opportunities for eligible hires—mention Gratitude Jobs during interview to qualify.