Customer Service Agents (No BPO Experience)

TalentSync Training and Development; Davao City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Sign-on bonus

On-the-job training

Health and wellness benefits

Career progression opportunities

Job summary

TalentSync Training and Development is seeking a Customer Service Representative to support Telecommunications & Retail accounts from our Davao City operations. You will be the vital link between clients and customers, handling inquiries with professionalism and delivering solutions with a client-first mindset.

The role offers comprehensive on-the-job training, a clear path for career progression, and a supportive team environment.

Qualifications

• High school diploma or equivalent qualification.
• 6 months CCE (customer service experience).

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, ensuring inquiries are resolved efficiently.
• Provide accurate information about telecommunications services and retail products to customers.
• Process customer orders, complaints and requests whilst maintaining detailed records.
• Troubleshoot common technical issues and escalate complex problems to appropriate departments.
• Maintain knowledge of current promotions, products and services offered by telecommunications and retail partners.
• Achieve and maintain quality standards and performance metrics as set by management.
• Follow company policies and procedures whilst adhering to regulatory requirements.
• Collaborate with team members to support overall departmental goals and objectives.

Skills

Excellent communication

Empathy

Multitasking

English proficiency

Team collaboration

Education

High school diploma or equivalent

Job description

We are seeking a Customer Service Representative for Telecommunications & Retail Accounts to join us. This is a full-time position based in Davao City, Davao del Sur. In this role, you will be the vital link between our clients and customers, providing exceptional support and resolving inquiries across telecommunications and retail sectors. This position is ideal for candidates looking to launch their customer service career without prior BPO experience, as we provide comprehensive training and development to set you up for success.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, ensuring all inquiries are resolved efficiently

• Provide accurate information about telecommunications services and retail products to customers

• Process customer orders, complaints and requests whilst maintaining detailed records

• Troubleshoot common technical issues and **escalate** complex problems to appropriate departments

• Maintain knowledge of current promotions, products and services offered by telecommunications and retail partners

• Achieve and maintain quality standards and performance metrics as set by management

• Follow company policies and procedures whilst adhering to regulatory requirements

• Collaborate with team members to support overall departmental goals and objectives

What we're looking for

• High school diploma or equivalent qualification

• 6 Months CCE (customer service experience)

• Sign-on Bonus up to 5,000 - 6 months and up CCE

• Excellent verbal and written communication skills in English

• Strong listening abilities and empathy when interacting with customers

• Ability to multitask and manage multiple customer interactions efficiently

• Proficiency with computer systems and basic software applications

• Customer-focused mindset with a genuine desire to help resolve issues

• Patience, professionalism and a positive attitude under pressure

• Willingness to learn and adapt to new processes and systems

• Ability to work flexible shifts, including evenings and weekends if required

• No prior BPO experience necessary – we welcome first-time entrants to the customer service industry

What we offer

• Comprehensive on-the-job training programme to prepare you for success in the telecommunications and retail sectors

• Competitive salary package with performance incentives and bonuses

• Opportunities for career progression and advancement within our growing organisation

• Professional development and skills enhancement training

• Health and wellness benefits including medical coverage

• Supportive team environment with experienced mentors and supervisors

• Employee recognition programmes celebrating outstanding performance

• Work-life balance initiatives and flexible scheduling where possible