Earn Up to ₱30K! CSR Opening | September Class

Richbuild Industrial Sales Inc.; Philippines; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Training

Career growth

Supportive team

Health benefits

Recognition programs

Upskilling

Positive culture

Job summary

Richbuild Industrial Sales Inc. is hiring a Customer Service Representative in Quezon City, Metro Manila. This full-time role offers the chance to earn up to ₱30,000 per month by delivering outstanding support to customers across multiple channels.

You will handle inquiries, resolve issues, and help build customer loyalty while contributing to a positive service culture.

Qualifications

• High school diploma or equivalent; college education is preferred but not required.
• Strong verbal and written communication skills with clear pronunciation.
• Ability to multitask effectively in a fast-paced environment.
• Previous call centre or customer service experience is advantageous but not required.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to inquiries about products, services, and pricing with accurate information.
• Process orders, requests, and complaints efficiently and accurately.
• Maintain records of all customer interactions and transactions.
• Identify needs and provide solutions or escalate issues as needed.
• Follow scripts and procedures while staying natural and conversational.

Skills

Communication skills

Customer service

Multitasking

Problem solving

Computer literacy

Emotional intelligence

Flexible shifts

Training willingness

Education

High school diploma

College education (preferred)

Tools

Call centre software

Microsoft Office

Job description

About us

is a dynamic and growing company dedicated to delivering exceptional industrial products and services to our valued customers. We pride ourselves on maintaining strong customer relationships through responsive, professional service and high-quality support. Our team is committed to excellence, innovation, and creating a positive workplace culture where employees can thrive and develop their careers.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in Quezon City, Metro Manila. This is a full-time position offering an exciting opportunity to earn up to ₱30,000 per month as part of our September intake class. As a Customer Service Representative, you will be the voice of us providing outstanding support to our customers through various communication channels. You will play a vital role in building customer loyalty, resolving inquiries, and ensuring every interaction reflects our commitment to excellence and professionalism.

Key responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries regarding products, services, and pricing with accurate and detailed information
• Process customer orders, requests, and complaints efficiently and effectively
• Maintain accurate records of all customer interactions and transactions in the company's system
• Identify customer needs and provide appropriate solutions or escalates issues to relevant departments
• Follow company scripts and procedures whilst maintaining a natural, conversational tone
• Meet or exceed daily call targets, sales goals, and quality metrics
• Collaborate with team members and other departments to resolve customer issues promptly
• Provide feedback on customer concerns and suggestions for service improvement
• Maintain confidentiality and adhere to company policies and regulatory requirements

What we're looking for

• High school diploma or equivalent; college education is preferred but not required
• Strong verbal and written communication skills with excellent pronunciation and listening abilities
• Professional and courteous demeanour with a genuine passion for customer service
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with the ability to think critically and make sound decisions
• Proficiency in using computer systems, call centre software, and Microsoft Office applications
• Patience, empathy, and emotional intelligence when dealing with challenging customer situations
• Flexibility to work various shifts, including weekends and holidays if required
• Previous call centre or customer service experience is advantageous but not essential
• Willingness to undergo training and professional development

What we offer

we believe in investing in our employees' success and wellbeing. We offer a competitive compensation package with the potential to earn up to ₱30,000 per month, comprising base salary and performance-based incentives. Beyond financial rewards, we provide:

• Comprehensive training programme to ensure you are equipped with the knowledge and skills needed to excel
• Clear career progression opportunities within our growing organisation
• Supportive team environment with experienced mentors and collaborative colleagues
• Health and wellness benefits to support your physical and mental wellbeing
• Performance recognition and incentive programmes
• Professional development and upskilling opportunities
• A positive workplace culture that values respect, diversity, and inclusion