Customer Support Agent — Inbound Call Center

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify HR in Quezon City, Philippines, is seeking a capable Customer Service Representative to provide outstanding phone support to clients in a fast-paced environment.

You will handle calls, answer inquiries, resolve issues, and document interactions, while collaborating with teammates to improve service delivery. A bachelor’s degree and 1–3 years in customer service are preferred.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using call center software and databases.
• Patience and a customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Skills

Communication

Interpersonal skills

Call center software

Databases

Education

Bachelor’s degree in a relevant field

Tools

Call center software

Databases

Job description

Recruitify HR in Quezon City, Philippines, is seeking a capable Customer Service Representative to provide outstanding phone support to clients in a fast-paced environment.

You will handle calls, answer inquiries, resolve issues, and document interactions, while collaborating with teammates to improve service delivery. A bachelor’s degree and 1–3 years in customer service are preferred.