Customer Support Agent: Fast-Paced, Impactful Call Center

TalentSync Training and Development; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

TalentSync Training and Development in the Philippines is seeking Customer Support Agents to join our Grand Job Fair 2026. This full-time role is based in Cagayan de Oro, Misamis Oriental, where you will be the voice of our clients, delivering exceptional support across multiple channels.

You will help maintain customer satisfaction and brand loyalty in a dynamic call center environment, documenting interactions and meeting performance metrics while growing with a supportive team.

Qualifications

• High school diploma or equivalent is the minimum requirement.
• Excellent verbal communication skills for clear, professional interaction.
• Strong listening and empathy toward customer needs and concerns.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in basic computer skills and familiarity with customer relationship management (CRM) systems.
• Positive attitude, patience and problem-solving mindset.
• Ability to work flexible shifts, including evenings and weekends if required.
• Team player mentality with ability to collaborate in a call centre environment.
• Previous customer service or call centre experience is advantageous but not essential.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve customer queries promptly.
• Process transactions, orders and account modifications per procedures.
• Document all interactions and maintain call notes in the system.
• Identify and escalate complex issues to supervisors or specialists as needed.
• Follow protocols and quality standards for consistent service delivery.
• Meet call center metrics including AHT, first-call resolution and CSAT scores.
• Collaborate with colleagues and leaders to achieve targets.
• Provide feedback and suggestions for service improvements based on interactions.

Skills

Customer service

Verbal communication

Empathy

CRM familiarity

Multitasking

Teamwork

Problem-solving

Flexible shifts

Education

High school diploma or equivalent

Job description

TalentSync Training and Development in the Philippines is seeking Customer Support Agents to join our Grand Job Fair 2026. This full-time role is based in Cagayan de Oro, Misamis Oriental, where you will be the voice of our clients, delivering exceptional support across multiple channels.

You will help maintain customer satisfaction and brand loyalty in a dynamic call center environment, documenting interactions and meeting performance metrics while growing with a supportive team.