Call Center Pro: Growth, Rewards & Impact

Neksjob Philippines; Misamis Oriental; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Call Center Agent in Misamis Oriental to join a customer-focused team. The role requires handling inquiries, resolving concerns, and providing accurate product guidance with a professional demeanor.

Ideal candidates bring 1–2 years in a call center or customer service, strong communication, and CRM familiarity. Willingness to work shifts and holidays is expected to support business needs.

Qualifications

• 1–2 years of experience in a call center or customer service.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking abilities.
• Customer-oriented with a positive and professional attitude.
• Ability to work under pressure and handle difficult customers professionally.
• Strong computer skills and familiarity with CRM or call center systems.
• Ability to multitask and manage time effectively.
• Willingness to work on shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide excellent customer service by addressing inquiries, concerns, and requests.
• Resolve customer issues promptly while maintaining a positive and professional attitude.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions, concerns, and resolutions accurately in the company’s system.
• Follow established call handling procedures, quality standards, and company policies.
• Meet or exceed individual and team performance targets, including customer satisfaction, attendance, and productivity goals.
• Escalate complex or unresolved concerns to the appropriate department or supervisor.
• Perform follow-up calls when necessary to ensure customer concerns are properly resolved.
• Maintain confidentiality and handle customer information responsibly.
• Adapt to different customer situations and maintain professionalism in a fast-paced environment.

Skills

Communication

Problem Solving

Customer Service

Time Management

Teamwork

Tools

CRM software

Call center software

Job description

Neksjob Philippines is seeking a Call Center Agent in Misamis Oriental to join a customer-focused team. The role requires handling inquiries, resolving concerns, and providing accurate product guidance with a professional demeanor.

Ideal candidates bring 1–2 years in a call center or customer service, strong communication, and CRM familiarity. Willingness to work shifts and holidays is expected to support business needs.