Customer Success Specialist

Pass Global; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare Insurance PHP 110,000

Job summary

MyPass Global is seeking a Customer Success Specialist to ensure a seamless onboarding process, proactive communication, and collaboration with customers. The role supports Customer Success Managers and manages onboarding, renewals, and retention activity for owned clients.

In the first 90 days, ramp on accounts and platforms, then grow relationships for long-term success. The position is based in Cebu City, Philippines, with a focus on maximizing platform usage and customer satisfaction through

Job description

Who are we?

MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.

Read more about ushere

Position Purpose Statement

The Customer Success Specialist (CSS) ensure a seamless customer onboarding process through proactive communication, problem solving, and collaboration. This role manages a delegated account portfolio to support the Customer Success Managers in delivering day-to-day service to customers — setting up customer portals, mobilising workers, and ensuring customer satisfaction. In the first 90 days, this role is expected to fully ramp on its assigned account portfolio, build working fluency across MyPass's core platform and internal systems, and begin independently managing onboarding, renewals, and retention activity for its owner clients. Longer term, the role manages renewals and retention for long-term success, identifies growth opportunities, cultivates client relationships, and increases platform usage.

Life at MyPass:

• Accessible and friendly office in Cebu IT Park
• Celebrate You - Anniversary gifts as early as your first work anniversary!
• Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out, and a company-sponsored Healthcare Insurance worth PHP 110,000.00.
• Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory Time Offs!
• Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunities
• Get Rewarded and Recognized - Your impact to the business is seen and recognized through our Monthly Value Awards
• Be Comfortable - Casual Friday every day!
• We Love to Have Fun - Team outings, weekly lunches, team events, the list goes on…
• Generous Employee Referral Program - Rewards for referring top talent

Feel valuable

We're big on culture. So much so that the team we've carefully curated are not only high-performers, they're also excellent humans. We foster an environment that is open, respectful and collaborative, where the status quo is challenged and both success and failure are celebrated.

MyPass champions diversity at all levels of the company, and we live by our core values that set us apart. We cultivate an inclusive culture and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our mantra is to make things happen, every single day.

Our company values:

Bring out the best- We connect and empower people to build a safer future. We strive to create a positive and enduring impact, no matter how small.

Challenge the norm- We pursue innovation by practising curiosity and always asking 'why'. We challenge assumptions by seeking opportunities for growth and improvement.

Treat people well- We treat our customers, employees and partners as equals. We foster meaningful relationships through trust, compassion and respect.

Walk the walk- We are accountable for our goals, actions and collective vision. We work with integrity and are true to our word.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.