Customer Success Specialist

Dempsey Resource Management; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Dempsey Resource Management is hiring a Customer Success Specialist in Diliman, Quezon City. The role targets 2 years of related experience and offers a monthly salary of ₱30,000–₱45,000.

You will manage relationships across customers, partners, and government accounts, address concerns, monitor onboarding and retention, and drive renewals and growth. The ideal candidate holds a Bachelor’s degree in Business, Marketing, IT, or equivalent, with a customer-first mindset and IT industry exposure

Qualifications

• Bachelor's degree in Business, Marketing, IT, or equivalent.
• 2–3 years in B2B Sales, Account Management, or Customer Success.
• Experience in IT industry is a plus.
• Experience with enterprise and government accounts is a plus.
• Has a customer-first mindset and advocates excellent customer experience.

Responsibilities

• Maintain active and positive relationships with customers, partners, suppliers, and other relevant parties.
• Address customer concerns and recommend possible solutions to company stakeholders for timely issue resolution.
• Monitor customer experience from onboarding, after-sales support, and renewal/retention of contracts.
• Coordinate and conduct periodic customer satisfaction surveys.
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions.
• Keep up-to-date on customer experience by monitoring solution performance and support experience.
• Coordinate with relevant teams to ensure positive customer experience through timely delivery of projects and services.
• Collaborate with Sales Team to ensure subscription renewals and overall growth of customer accounts.
• Check technical documents/requirements for compliance and completeness for payment requests.
• Check status of payment requests with project end-users and ensure submitted documentary requirements are complete.

Skills

Customer-centric mindset

Relationship management

Communication skills

Education

Bachelor's degree in Business/Marketing/IT

Job description

NOW HIRING: CUSTOMER SUCCESS SPECIALIST

ICT PROVIDER INDUSTRY

Location: Diliman, Quezon City

Position: Customer Success Specialist

Experience: 2 Years

Monthly Salary: ₱30,000–₱45,000

Qualifications

• Bachelor’s Degree in Business, Marketing, IT, or equivalent
• Ideally, at least 2 to 3 years of experience in a B2B Sales, Account Management, or Customer Success role
• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and advocates excellent customer experience

Responsibilities

• Maintain active and positive relationships with customers, partners, suppliers, and other relevant parties
• Address customer concerns and recommend possible solutions to company stakeholders for timely issue resolution
• Monitor customer experience from onboarding, after-sales support, and retention/renewal of contracts
• Coordinate and conduct periodic customer satisfaction surveys
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions
• Keep up-to-date on customer experience by monitoring solution performance and support experience
• Coordinate with relevant teams and departments to ensure a positive customer experience through effective and timely delivery of projects and services
• Collaborate with the Sales Team to ensure subscription renewals and overall growth of customer accounts
• Check technical documents/requirements for compliance, completeness, and cohesiveness to be submitted in support of request-for-payment requirements
• Check the status of requests for payment with project end-users in relation to the completeness and acceptance of submitted documentary requirements
• Revise and/or provide additional documents as needed