DAYSHIFT/MIDSHIFT: Customer Success Specialist - Concentrix Bridgetowne

Concentrix Philippines; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines seeks a Customer Success Specialist to act as a crucial bridge between customers and internal teams, ensuring successful partnerships and satisfaction.

You will lead onboarding activities, provide tailored product usage guidance, and collaborate with sales and other teams to align strategies. Strong English, presentation skills, and comfort with video calls are essential for this client-facing role.

Qualifications

• Excellent communication and presentation abilities.
• Proficient English language skills (C1 or higher).
• Comfortable conducting video calls with clients.
• Ability to explain complex concepts clearly.
• Experience in client-facing roles is a plus.

Responsibilities

• Lead customer onboarding sessions to demonstrate product usage.
• Coordinate with internal teams to ensure customer success.
• Schedule meetings via email and manage communications.
• Deliver presentations showcasing product features and ROI.

Skills

Communication skills

Excellent English (C1)

Video calls confidence

Presentation and storytelling

Logical thinking

Explain concepts clearly

Client-facing

Tech-savvy

Job description

Are you ready to POWER UP your skills? Take the leap and join Concentrix's League of TOP-NOTCH TALENTS! Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yourself in an Innovative Workplace filled with Laughter, Continuous Learning, and Limitless Opportunities. Join the Leading Global Provider of CX and Tech Services and seize this moment to #JoinConcentrix!

About the role

The Customer Success Specialist acts as a crucial contact between customers and internal teams, contributing to a seamless and successful partnership. Through providing support, information, and implementing customized solutions, the specialist plays a vital role in ensuring the satisfaction and success of diverse customer base.

Key responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their Return on Investment

• Collaborate with the sales team to understand customer needs and provide tailored strategies

• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers

• Prepare and deliver impactful presentations showcasing the features and benefits of the purchased products during onboarding sessions for new customers

About you

• Strong communication skills

• Excellent English (C1)

• High confidence on video calls

• Strong presentation and storytelling skills

• Ability to think logically and explain concepts clearly

• Comfort with client-facing interaction

• Tech-savvy; able to prepare and explain slides