Customer Success & Sales Specialist

Recruitify_HR; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service representative to handle inquiries about products and services, identify customer needs, and guide customers through purchases and upgrades.

You will explain features, pricing, promotions, and offers, document interactions in our systems, and strive to meet sales and satisfaction goals. Escalation of complex issues will be required when necessary.

Responsibilities

• Handle inbound and outbound customer inquiries related to products and services.
• Identify customer needs and recommend suitable products or service plans.
• Explain product features, pricing, promotions, and available offers.
• Assist customers with purchases, orders, upgrades, and account-related requests.
• Build positive customer relationships through excellent service.
• Document customer interactions accurately using company systems.
• Meet individual sales, productivity, and customer satisfaction goals.
• Escalate complex customer concerns to the appropriate department when necessary.

Job description

Recruitify_HR in Metro Manila is seeking a customer service representative to handle inquiries about products and services, identify customer needs, and guide customers through purchases and upgrades.

You will explain features, pricing, promotions, and offers, document interactions in our systems, and strive to meet sales and satisfaction goals. Escalation of complex issues will be required when necessary.