Customer Success & Projects Coordinator

Trends Group, Inc.; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Trends Group, Inc. in Makati seeks a skilled professional to support customer-driven projects from initiation to completion.

You will coordinate with internal teams, customers, and vendors to ensure timely and accurate delivery of services and documentation. The role includes maintaining project records, assisting with platform implementation, and providing operational support to ensure data integrity and smooth system use.

Qualifications

• Bachelor’s degree in an IT-related, business-related, or equivalent course.
• Experience in customer success, project coordination, admin support, or platform/system support preferred.
• Background in business analysis, data management, or system implementation is an advantage.
• Strong customer focus and time management.
• Excellent communication skills (verbal and written).

Responsibilities

• Coordinate with internal teams, customers, project leaders, and vendors to ensure timely delivery.
• Prepare, consolidate, and manage project documentation including accreditation, bids, and meetings.
• Monitor project phases, timelines, milestones, and deliverables while mitigating delays.
• Provide operational support for the competency management platform, including implementation assistance and troubleshooting.
• Maintain accurate records, generate progress reports, and update user manuals and documentation.

Skills

Customer success

Project coordination

Administrative support

Data management

System troubleshooting

Analytical thinking

Attention to detail

Team collaboration

Business analysis

Education

Bachelor’s degree in IT or business-related field

Job description

Trends Group, Inc. in Makati seeks a skilled professional to support customer-driven projects from initiation to completion.

You will coordinate with internal teams, customers, and vendors to ensure timely and accurate delivery of services and documentation. The role includes maintaining project records, assisting with platform implementation, and providing operational support to ensure data integrity and smooth system use.