Customer Success & Onboarding Specialist

MyPass Global; Compostela; Presencial; PHP 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Cebu IT Park

Healthcare insurance

Paid time off

Training & development

Descripción de la vacante

MyPass Global in Cebu City, Philippines, is seeking a Customer Success Specialist to support onboarding, renewals, and ongoing engagement for a diverse client base. You will coordinate with the Customer Success Managers, set up portals, mobilize workers, and ensure high satisfaction for owner clients.

In this role you’ll work across CRM and internal platforms, build strong client relationships, and contribute to growth by identifying opportunities, delivering product training, and driving

Formación

• At least 3 years of experience in customer service, customer success, or project implementation in B2B or SaaS/tech environments.
• Strong exposure to B2B business models and stakeholder relationships.
• Systems-agnostic: comfortable learning across CRM, portals and data platforms.
• Proficiency with CRM tools and data analysis, plus effective communication skills.

Responsabilidades

• Onboard customers efficiently, including portal setup, billing, and issue resolution.
• Ensure portal functionality and worker mobilisation while maintaining strong client relationships.
• Provide onboarding and product support, training sessions, and ongoing education on features.
• Manage renewals, collections, and retention strategies to drive long-term value.
• Collaborate with Customer Success Managers and cross-functional teams to align onboarding with client needs.
• Maintain CRM data and analyze engagement for targeted marketing and growth opportunities.

Conocimientos

Customer service

Customer success

Project implementation

B2B exposure

CRM systems

Stakeholder management

Herramientas

CRM platforms

Descripción del empleo

MyPass Global in Cebu City, Philippines, is seeking a Customer Success Specialist to support onboarding, renewals, and ongoing engagement for a diverse client base. You will coordinate with the Customer Success Managers, set up portals, mobilize workers, and ensure high satisfaction for owner clients.

In this role you’ll work across CRM and internal platforms, build strong client relationships, and contribute to growth by identifying opportunities, delivering product training, and driving