Customer Success Manager: Social Ads Growth & Renewals

smartlyio; Manila; Hybrid; PHP 700,000 - 1,300,000; Full time

Job summary

Smartly is seeking a Customer Success Manager to join our growing team in Manila. You will manage a large book of business, train customers, drive feature adoption and renewals, and contribute to account expansion and customer satisfaction across your portfolio.

Ideal candidates have 4+ years in customer success or similar roles, strong communication, and proven ability to learn new tools quickly while leveraging paid social advertising knowledge to help clients reach goals.

Qualifications

• 4+ years of relevant customer success or similar role.
• Ability to learn new tools quickly.
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat).
• Strong communication and problem-solving skills.

Responsibilities

• Manage a large book of customers and drive renewals.
• Train customers and drive feature adoption.
• Aim for account expansion and customer satisfaction across your portfolio.

Skills

Account management

Relationship building

Paid social advertising

Data interpretation

Communication

Job description

Smartly is seeking a Customer Success Manager to join our growing team in Manila. You will manage a large book of business, train customers, drive feature adoption and renewals, and contribute to account expansion and customer satisfaction across your portfolio.

Ideal candidates have 4+ years in customer success or similar roles, strong communication, and proven ability to learn new tools quickly while leveraging paid social advertising knowledge to help clients reach goals.