Global Ad Tech Customer Success Associate

Smartly; Philippines; Hybrid; PHP 56 - 78; Full time

Job summary

Smartly is seeking an Associate Customer Success Manager (GSA) to drive success for its Global Strategic Accounts. You will help enterprise customers set up, optimize, and report on campaigns across paid social and programmatic channels, delivering measurable outcomes.

You'll collaborate with product and engineering to surface feedback, support onboarding, and drive platform adoption while building insights through dashboards and dashboards across platforms.

Qualifications

• 1–3 years in digital advertising, media ops, customer success, or marketing analytics.
• Strong ability to execute, optimize, and analyze paid media campaigns across social and programmatic platforms.
• Excellent communication and organizational skills; proficient in BI visualization tools.

Responsibilities

• Partner with Customer Success Managers and GSA leads to deliver strategic and operational excellence for enterprise accounts.
• Support onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as trusted partner by understanding customer goals and aligning Smartly solutions to outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Build dashboards and reporting frameworks ensuring data accuracy and visibility.

Skills

digital advertising

media operations

customer success

marketing analytics

Tools

Excel

PowerPoint

BI tools

Job description

Smartly is seeking an Associate Customer Success Manager (GSA) to drive success for its Global Strategic Accounts. You will help enterprise customers set up, optimize, and report on campaigns across paid social and programmatic channels, delivering measurable outcomes.

You'll collaborate with product and engineering to surface feedback, support onboarding, and drive platform adoption while building insights through dashboards and dashboards across platforms.