Customer Success Manager - Scale Team Manila

Smartly; Manila, Hinoba-an; Hybrid; PHP 900,000 - 1,800,000; Full time

Job summary

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. We are seeking a Customer Success Manager to manage a large portfolio, train customers, and drive feature adoption to secure renewals and expand accounts.

You will collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering to deliver exceptional customer outcomes and grow our book of business in a hybrid setup.

Qualifications

• 4+ years of experience in customer success or a related customer-facing role.
• Ability to learn new tools and processes quickly.
• Strong knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat).
• Proactive problem-solver with a positive attitude and customer-first mindset.
• Results-driven with ability to meet commercial targets and weekly goals.
• Excellent verbal and written communication and strong organizational skills.

Responsibilities

• Manage a large book of business and serve as the main contact for training and product support.
• Drive feature adoption, renewals, and account expansion across your portfolio.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Train customers and translate data into actionable insights to improve outcomes.
• Contribute to building a world-class Customer Success organization and optimize processes.

Skills

Customer success

Account management

Training & onboarding

Data interpretation

Job description

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.