Customer Success Manager

JAC Recruitment Pte. Ltd.; Santo Niño 1st; On-site; PHP 400,000 - 650,000; Full time

Job summary

Unknown Client is seeking a Customer Success professional in the Philippines to manage long-term customer relationships, drive adoption, and ensure ongoing value across the lifecycle. You will collaborate with internal teams to deliver outcomes, act as a customer advocate, and support renewals and expansion opportunities.

The role focuses on building strong stakeholder relationships, delivering trainings, and maintaining up-to-date product knowledge to improve customer satisfaction and retention

Qualifications

• Proven experience in customer success, account management, or other client-facing roles.
• Strong relationship management skills with the ability to support customer satisfaction, retention, and growth.
• Excellent communication, stakeholder engagement, and presentation skills.
• Strong problem-solving and analytical abilities with a customer-focused mindset.
• Effective organisational skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Experience with customer relationship management and business productivity tools is advantageous.
• Familiarity with technology, software, or enterprise solutions environments is beneficial.
• Strong facilitation, project coordination, and governance capabilities.

Responsibilities

• Manage customer relationships throughout the customer lifecycle, from onboarding to ongoing engagement.
• Support customer adoption, satisfaction, retention, and growth by understanding business needs and delivering value.
• Collaborate with internal teams and partners to ensure successful customer outcomes and identify development opportunities.
• Act as a customer advocate by providing feedback to improve products, services, and customer experience.
• Drive customer engagement through regular communication, training, resources, and community-building initiatives.
• Support renewals, expansion opportunities, and customer success programs.
• Monitor customer performance, track progress against goals, and implement improvement plans where needed.
• Contribute to process improvements, knowledge sharing, and best practice development.
• Maintain up-to-date product knowledge and continue developing professional capabilities.
• Coordinate responses to customer issues and support effective resolution when required.

Job description

COMPANY OVERVIEW

Our client is an established communications technology company specializing in enterprise communications and customer engagement solutions.

Responsibilities:

• Manage customer relationships throughout the customer lifecycle, from onboarding to ongoing engagement.


• Support customer adoption, satisfaction, retention, and growth by understanding business needs and delivering value.


• Collaborate with internal teams and partners to ensure successful customer outcomes and identify development opportunities.


• Act as a customer advocate by providing feedback to improve products, services, and customer experience.


• Drive customer engagement through regular communication, training, resources, and community-building initiatives.


• Support renewals, expansion opportunities, and customer success programs.


• Monitor customer performance, track progress against goals, and implement improvement plans where needed.


• Contribute to process improvements, knowledge sharing, and best practice development.


• Maintain up-to-date product knowledge and continue developing professional capabilities.


• Coordinate responses to customer issues and support effective resolution when required.

Requirements:

• Proven experience in customer success, account management, or other client-facing roles.


• Strong relationship management skills with the ability to support customer satisfaction, retention, and growth.


• Excellent communication, stakeholder engagement, and presentation skills.


• Strong problem-solving and analytical abilities with a customer-focused mindset.


• Effective organisational skills with the ability to manage multiple priorities.


• Ability to work independently and collaboratively in a team environment.


• Experience with customer relationship management and business productivity tools is advantageous.


• Familiarity with technology, software, or enterprise solutions environments is beneficial.


• Strong facilitation, project coordination, and governance capabilities.

We regret to inform that only shortlisted candidates will be notified.