Client Success & Commercial Support Specialist

Accent Micro Technologies, Inc.

Philippines

On-site

PHP 550,000 - 900,000

Full time

8 days ago

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Job summary

Accent Micro Technologies, Inc. seeks a Client Success & Commercial Support Specialist to nurture enterprise client relationships, support commercial activities, and coordinate accounts across Sales, Operations, Finance, and Solutions.

You will manage proposals, approvals, contracts, purchase orders, renewals, billing coordination, and CRM records, while ensuring client satisfaction and retention. The ideal candidate has 3–5 years in B2B client success, excellent business English, and strong

Qualifications

3–5 years of experience in B2B client success or related roles.
Experience with enterprise clients and retention.
Experience supporting IT services or enterprise accounts.
Hands-on with proposals, contracts, renewals, and billing coordination.
Knowledge of ITSM concepts and incident/change lifecycle.
Understanding commercial documents and approval workflows.
Strong English business communication skills.
Ability to manage CRM and pipeline records accurately.

Responsibilities

Maintain relationships with assigned enterprise clients.
Coordinate client requirements with internal teams.
Monitor client feedback and retention indicators.
Prepare proposals, contracts, POs, and billing documents.
Maintain accurate CRM records and pipeline data.
Support client meetings with materials and notes.
Escalate service or retention risks to stakeholders.
Ensure timely follow-up on outstanding items.

Skills

Client success, customer success, and

Enterprise client experience

ITSM basics

Proposals, contracts, POs, renewals, &

Stakeholder engagement & renewal

CRM/pipeline records management

MS Word/Excel/PowerPoint

Business English communication

Commercial documents & approval flows

Education

Bachelor's degree in Business, Marketing, Management, IT, or related

Tools

CRM software

MS Office Suite (Word/Excel/PowerPoint)

Job description

We are looking for a Client Success & Commercial Support Specialist who will support enterprise client relationships, commercial activities, and account coordination. The role requires strong follow-through, business communication, and coordination skills, with the ability to work across Sales, Operations, Finance, Solutions, and client stakeholders.

Minimum Technical Skill Qualification

3–5 years of experience in client success, customer success, account coordination, sales support, commercial administration, or a comparable role.
Proven experience working directly with enterprise clients, including managing follow-through and addressing relationship or retention concerns.
Experience supporting IT, managed services, outsourcing, or enterprise accounts is strongly preferred.
Hands‑on experience with proposals, approvals, contracts, purchase orders, renewals, billing coordination, and CRM or pipeline tracking.
Working knowledge of client‑success practices, including stakeholder engagement, feedback management, expectation setting, client‑health monitoring, renewal readiness, and value realization.
Basic knowledge of IT Service Management (ITSM) concepts, including incidents, requests, problems, changes, SLAs, escalations, and service reviews.
Able to understand commercial documents, approval workflows, billing dependencies, CRM/pipeline records, and account‑management processes.
Proficient in Microsoft Word, Excel, and PowerPoint, including the use of trackers, reports, shared repositories, and presentation materials.
Strong written and verbal business English communication skills, with the ability to prepare client‑ready messages, concise briefs, and accurate meeting documentation.

Key Responsibilities:

Support and maintain professional relationships with assigned enterprise clients.
Coordinate client requirements, requests, commitments, and action items with the appropriate internal teams.
Monitor client feedback, concerns, expectations, and other indicators that may affect client satisfaction and retention.
Coordinate with Sales, Operations, Finance, Solutions, and other stakeholders to ensure timely completion of client and commercial requirements.
Assist in the preparation, coordination, and tracking of proposals, approvals, contracts, purchase orders, renewals, billing requirements, and related commercial documents.
Maintain accurate CRM records, account trackers, pipeline information, reports, and documentation.
Support account reviews, client meetings, presentations, and business discussions by preparing relevant materials, meeting notes, and action‑item trackers.
Monitor service‑related concerns and coordinate with the appropriate IT/service delivery teams for proper routing and follow‑through.
Assist in identifying client retention risks, service concerns, and potential expansion opportunities, and elevate them to the appropriate stakeholders.
Ensure timely follow‑up and closure of outstanding client and internal action items.
Prepare client briefs, status reports, presentations, meeting minutes, and other business documentation as required.
Maintain confidentiality, accuracy, and proper document control of client and company information.
Perform other related duties that may be assigned in support of client success and commercial operations.

Candidate Qualifications

Bachelor's degree in Business, Marketing, Management, Information Technology, or a related field. Equivalent relevant experience may be considered.
3–5 years of relevant experience in B2B client success, customer success, account coordination, sales support, commercial administration, or a similar position.
Demonstrated experience in enterprise client engagement and account coordination.
Strong understanding of client expectations, stakeholder management, and professional communication.
Commercially aware and capable of recognizing retention risks and potential business expansion opportunities.
Strong follow‑through, assertiveness, and ability to escalate concerns appropriately.
Excellent coordination and stakeholder‑management skills.
Strong attention to detail, analytical thinking, and data accuracy.
Able to manage documents and information with discretion and confidentiality.
Demonstrates sound judgment when handling both commercial and ITSM‑related discussions while remaining within the scope of the role.