Account Management Executive

PLDT CLARK TELECOM INC; Mabalacat; On-site; PHP 600,000 - 900,000; Full time

Job summary

PLDT CLARK TELECOM INC in the Philippines seeks an Account Management Executive (SME Segment) to manage and grow an SME portfolio by building long-term relationships and delivering integrated telecom and ICT solutions.

You will own revenue targets, conduct regular business reviews with clients, present proposals, and collaborate with Product, Operations, and Customer Care to ensure timely delivery and high customer satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, Management, IT, Engineering, or related field.
• 1–3 years of experience in enterprise sales, account management, telecommunications, technology, or B2B services is preferred.
• Experience managing SME or corporate accounts is preferred.

Responsibilities

• Achieve monthly, quarterly, and annual revenue targets across assigned products and services.
• Grow and protect an assigned portfolio through account retention, cross-selling, upselling, and new business acquisition.
• Identify opportunities to increase customer lifetime value while minimizing churn.
• Build trusted relationships with decision-makers and key influencers.
• Conduct regular client visits and business reviews.
• Understand customer business objectives and recommend appropriate telecommunications and ICT solutions.
• Serve as the primary point of contact throughout the customer lifecycle.
• Prospect and qualify new opportunities.
• Prepare proposals and commercial presentations.
• Manage opportunities from lead generation through contract signing and service activation.
• Collaborate with internal teams to ensure timely delivery and customer satisfaction.
• Respond promptly to customer inquiries and service concerns.
• Manage customer expectations through proactive communication.
• Coordinate with internal support teams to facilitate timely issue resolution.
• Maintain high standards of customer service throughout every engagement.
• Work closely with Product, Operations, Customer Care, and Technical teams.
• Participate actively in sales reviews and strategy discussions.
• Share market intelligence and customer insights.

Skills

Account management

Sales

Customer relationships

Cross-selling

Education

Bachelor's degree in Business/Marketing/Management/IT/Engineering

Job description

Position Summary

The Account Management Executive (SME Segment) is responsible for managing and growing an assigned portfolio of Small and Medium Enterprise (SME) accounts by developing long-term customer relationships, identifying business opportunities, and delivering integrated telecommunications and ICT solutions.

The successful candidate demonstrates ownership, discipline, responsiveness, and a commitment to continuous learning while contributing positively to a collaborative sales culture.

Key Responsibilities

Revenue Growth & Portfolio Management

• Achieve monthly, quarterly, and annual revenue targets across assigned products and services.

• Grow and protect an assigned portfolio through account retention, cross-selling, upselling, and new business acquisition.

• Identify opportunities to increase customer lifetime value while minimizing churn.

Client Relationship Management

• Build trusted relationships with decision-makers and key influencers.

• Conduct regular client visits and business reviews.

• Understand customer business objectives and recommend appropriate telecommunications and ICT solutions.

• Serve as the primary point of contact throughout the customer lifecycle.

Sales Execution

• Prospect and qualify new opportunities.

• Prepare proposals and commercial presentations.

• Manage opportunities from lead generation through contract signing and service activation.

• Collaborate with internal teams to ensure timely delivery and customer satisfaction.

Customer Experience

• Respond promptly to customer inquiries and service concerns.

• Manage customer expectations through proactive communication.

• Coordinate with internal support teams to facilitate timely issue resolution.

• Maintain high standards of customer service throughout every engagement.

Internal Collaboration

• Work closely with Product, Operations, Customer Care, and Technical teams.

• Participate actively in sales reviews and strategy discussions.

• Share market intelligence and customer insights.

Qualifications

• Bachelor's Degree in Business, Marketing, Management, IT, Engineering, or related field.

• 1–3 years of experience in enterprise sales, account management, telecommunications, technology, or B2B services is preferred

• Experience managing SME or corporate accounts is preferred.