Customer Success Manager

Smartly; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Smartly in Manila is seeking a Customer Success Manager to foster strong client partnerships in a hybrid work setup. You will onboard new customers, guide platform adoption, monitor performance, and drive ongoing value realization.

As a trusted advisor, you’ll analyze campaign results, coordinate with product and support teams, and execute proactive check-ins and reviews to retain and grow strategic accounts.

Qualifications

• Demonstrated ability to drive customer satisfaction and deliver high-quality customer service.
• Experience in customer retention and relationship building in SaaS/ad tech/digital marketing environments.
• Strong analytical skills to interpret campaign data, identify trends, and recommend performance improvements.
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly.
• Proven organizational and time-management skills in a fast-paced setting.

Responsibilities

• Onboard new customers and guide platform capabilities.
• Monitor account performance and identify opportunities to improve outcomes.
• Coordinate with internal teams to resolve issues and implement optimizations.
• Conduct regular check-ins, strategic reviews, and timely support to drive retention and growth.

Skills

Customer success

SaaS experience

Analytical skills

Communication

Time management

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Facebook/Google/Instagram/TikTok ads

Job description

Company Description Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Its comprehensive platform unifies media, creative, and intelligence to power over 800 billion impressions and generate more than 300 billion creatives annually, delivering measurable business outcomes. Smartly manages both creative and media for 700+ brands globally and oversees $5B in ad spend across major platforms including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. With end-to-end technology, deep partnerships with media platforms, and strong customer support, Smartly helps Fortune 500 and other leading brands reach, engage, and learn what performs best. Team members join a global organization focused on redefining digital advertising at scale.
Role Description This full-time Customer Success Manager role is based in Manila in a hybrid work arrangement, combining on-site collaboration with some work-from-home flexibility. The Customer Success Manager will build and maintain strong relationships with clients, acting as a trusted advisor on Smartly’s advertising solutions and best practices. The role includes onboarding new customers, guiding them through platform capabilities, and ensuring successful adoption and ongoing value realization. Day-to-day responsibilities involve monitoring account performance, analyzing campaign results, identifying opportunities to improve outcomes, and coordinating with internal teams to resolve issues and implement optimizations. The Customer Success Manager will proactively drive customer satisfaction, retention, and growth through regular check-ins, strategic reviews, and timely support.
Qualifications

• Demonstrated ability to drive customer satisfaction and deliver high-quality customer service.
• Experience in customer retention and relationship building, ideally in a SaaS, ad tech, or digital marketing environment.
• Strong analytical skills to interpret campaign data, identify trends, and recommend performance improvements.
• Excellent communication and presentation skills, with the ability to explain technical or complex concepts in a clear, accessible way.
• Proven organizational and time-management skills, with the ability to manage multiple accounts and priorities in a fast-paced setting.
• Comfort working in a hybrid environment in Manila, collaborating cross-functionally with global teams.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Familiarity with digital advertising platforms (e.g., Facebook, Google, Instagram, TikTok) and performance marketing fundamentals is an advantage.