Customer Success & Loyalty Specialist (Remote)

Oman Shell; Manila; On-site; PHP 340,000 - 520,000; Full time

Job summary

Shell is seeking a Customer Success Associate to provide high-quality frontline customer service across multiple channels, including phone, email, ticketing, live chat, and social media. You will support loyalty programs, manage customer data, and assist with digital channels and self-service options.

The role requires strong English proficiency, customer-service mindset, and the ability to work with internal systems and third-party partners.

Qualifications

• Bachelor's degree preferred (Business related major) or equivalent experience.
• Previous experience in Customer service or operations.
• Experience in Microsoft Office with experience in using social media platforms including Twitter/Facebook.
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs.

Responsibilities

• Handle a range of front-line customer enquiries via phone, email, ticketing, live chat and social media.
• Resolve loyalty, promotions, and balance enquiries; manage loyalty registrations and personal data.
• Support digital channels and encourage self-service solutions; maintain data quality and compliance.

Skills

Customer language

English proficiency

Bachelor's degree

Customer service experience

Microsoft Office

Social media skills

Brand ambassador

Communication skills

Willingness to be coached

Resilience and patience

Education

Bachelor's degree

Tools

Microsoft Office

Social media platforms

Job description

Shell is seeking a Customer Success Associate to provide high-quality frontline customer service across multiple channels, including phone, email, ticketing, live chat, and social media. You will support loyalty programs, manage customer data, and assist with digital channels and self-service options.

The role requires strong English proficiency, customer-service mindset, and the ability to work with internal systems and third-party partners.