B2B Customer Success: Retention, Onboarding & Growth

Reliasourcing Inc.; Pasay; On-site; PHP 400,000 - 700,000; Full time

Job summary

Reliasourcing Inc. in the Philippines is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This blended customer-facing role handles chat, email, video calls, and other approved channels to focus on retention, renewals, onboarding, troubleshooting, and account growth.

You will conduct proactive outreach, onboarding training via video calls, monitor health and usage with Zendesk/CRM, and drive renewals and upsell.

Qualifications

• Strong communication skills
• Troubleshooting abilities
• Relationship-management skills

Responsibilities

• Onboard customers via video calls and train users
• Conduct proactive outreach to retain customers and drive renewals
• Monitor account health and usage data in Zendesk/CRM
• Identify upsell opportunities and support account growth

Job description

Reliasourcing Inc. in the Philippines is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This blended customer-facing role handles chat, email, video calls, and other approved channels to focus on retention, renewals, onboarding, troubleshooting, and account growth.

You will conduct proactive outreach, onboarding training via video calls, monitor health and usage with Zendesk/CRM, and drive renewals and upsell.