Customer Success Insights & Analytics Specialist

S&P Global; Manila; On-site; PHP 480,000 - 840,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking an analytics-forward professional to support the global Customer Success team from Manila. The role emphasizes back-office analytics, dashboards, and process improvement rather than direct client interaction.

You'll build reporting, validate data, and generate insights to improve visibility and efficiency in customer engagement and retention. Growth into adjacent CS‑Ops roles is possible within a global organization.

Qualifications

• 2 - 3 years of work experience in analytics and reporting.
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau, or similar is preferred.
• Basic knowledge of CRM systems (e.g., Salesforce) is a plus.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytical mindset

Attention to detail

Data storytelling

Organizational skills

Cross-functional collaboration

Tools

Excel

Power BI

Tableau

Salesforce

Job description

S&P Global is seeking an analytics-forward professional to support the global Customer Success team from Manila. The role emphasizes back-office analytics, dashboards, and process improvement rather than direct client interaction.

You'll build reporting, validate data, and generate insights to improve visibility and efficiency in customer engagement and retention. Growth into adjacent CS‑Ops roles is possible within a global organization.