Customer Success Data & Insights

S&P Global, Inc.; Manila; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking an analytics-focused Customer Success Operations Analyst to join a global team. You will build dashboards, run recurring reports, and generate insights to improve customer engagement and retention from a back-office role, without direct client-facing duties.

You will gain hands-on experience with data quality, CRM usage, and process improvements, while growing into broader CS operations or related roles across the global organization.

Qualifications

• 2–3 years of analytics and reporting experience.
• Strong Excel skills.
• Familiarity with Power BI or Tableau.
• Basic knowledge of CRM systems (Salesforce) preferred.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytical mindset

Excel

Power BI

Tableau

Tools

Salesforce

Power BI

Tableau

Job description

About the Role

About the Role: Grade Level (for internal use): 09 The Team You will be part of a dynamic, global Customer Success organization where priorities evolve quickly, and data-driven decision-making is critical. The Customer Success Operations function acts as the analytical and operational backbone of the team, enabling Customer Success Managers and Associates to deliver a consistent, high-quality customer journey. This role is designed to build talent from the ground up, providing exposure to Customer Success operations, analytics, and process optimization in a global environment. The focus is on reporting, data quality, operational execution, and insight generation rather than direct client ownership.

Impact

Your work will directly support the effectiveness of the Customer Success team by improving visibility, accuracy, and efficiency across key processes. By delivering reliable reporting, maintaining clean data, and identifying trends in customer engagement and usage, you will enable better decision-making and allow client-facing teams to focus on value creation and relationship management. Although not client-facing, this role has a measurable impact on customer retention, adoption, and long-term engagement through stronger operational foundations and analytical insight.

What’s in it for you

This role offers a strong entry point into Customer Success Operations and Analytics within a global organization. You will develop practical skills in data analysis, reporting, CRM usage, and process improvement while gaining deep exposure to how Customer Success functions operate at scale. Over time, you may grow within Customer Success Operations or transition into adjacent roles such as Customer Success Manager, Revenue Operations, Product specialist or more specialized operational functions within the Customer Success organization.

Compensation / Benefits Information

Compensation is competitive and aligned with local market benchmarks for Pakistan and Manila. This role is eligible to receive company benefits in accordance with local policies.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

What We’re Looking For

• A positive, proactive attitude with a strong willingness to learn.
• Strong analytical mindset with attention to detail and data accuracy.
• Ability to translate data into clear insights and communicate findings effectively.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced, global environment.
• Comfort working with cross-functional teams in a multicultural setting.

Basic Qualifications

• 2 - 3 years of work experience in analytics and reporting
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau, or similar is preferred.
• Basic knowledge of CRM systems (e.g., Salesforce) is a plus.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.