Customer Insights Specialist — Data-Driven CX

TSA Group - Australia; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

TSA Group is seeking a Customer Insights Specialist based in the Philippines to analyze customer feedback and performance data, delivering actionable insights. The role supports customer-centric decision making and cross-functional collaboration to drive continuous improvement across the business.

The ideal candidate has experience in customer insights/analytics, with strong data visualization and reporting skills.

Qualifications

• Experience in Customer Insights, Quality Assurance, or Business Analytics.
• Strong ability to analyze data and identify trends.
• Experience in preparing reports and presenting insights to stakeholders.
• Excellent communication and stakeholder management skills.

Responsibilities

• Analyze customer and operational data to identify trends and opportunities.
• Conduct quality evaluations and translate findings into actionable insights.
• Prepare and present customer and business performance reports to stakeholders.
• Monitor customer satisfaction metrics and suggest initiatives to improve CX.
• Support business reviews through data analysis and performance reporting.
• Collaborate with cross-functional teams to implement data-backed recommendations.

Skills

Customer Insights

Quality Assurance

Business Analytics

Data analysis

Reporting

Stakeholder management

Excel

Data visualization

Tools

Excel

Power BI

Tableau

Job description

TSA Group is seeking a Customer Insights Specialist based in the Philippines to analyze customer feedback and performance data, delivering actionable insights. The role supports customer-centric decision making and cross-functional collaboration to drive continuous improvement across the business.

The ideal candidate has experience in customer insights/analytics, with strong data visualization and reporting skills.