Customer Success Insights & Analytics Ops

S&P Global, Inc.; Manila; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking an analytics-focused Customer Success Operations Analyst to join a global team. You will build dashboards, run recurring reports, and generate insights to improve customer engagement and retention from a back-office role, without direct client-facing duties.

You will gain hands-on experience with data quality, CRM usage, and process improvements, while growing into broader CS operations or related roles across the global organization.

Qualifications

• 2–3 years of analytics and reporting experience.
• Strong Excel skills.
• Familiarity with Power BI or Tableau.
• Basic knowledge of CRM systems (Salesforce) preferred.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytical mindset

Excel

Power BI

Tableau

Tools

Salesforce

Power BI

Tableau

Job description

S&P Global is seeking an analytics-focused Customer Success Operations Analyst to join a global team. You will build dashboards, run recurring reports, and generate insights to improve customer engagement and retention from a back-office role, without direct client-facing duties.

You will gain hands-on experience with data quality, CRM usage, and process improvements, while growing into broader CS operations or related roles across the global organization.