Customer Success Engineer - Digital Enablement & Support

Prudential Hong Kong Limited; Central Visayas; On-site; PHP 279,000 - 390,600; Full time

Job summary

Prudential Hong Kong Limited is seeking a Customer Success Engineer based in Central Visayas, Philippines. The role involves providing excellent customer service, handling financial transactions, and ensuring compliance with company standards.

Responsibilities include managing inquiries, facilitating transactions, and supporting administrative functions. Candidates must possess strong communication and problem-solving skills, as well as a related degree.

Qualifications

• Strong background in customer service and ability to resolve inquiries.
• Familiarity with financial transactions and branch operations.
• Proficient in using software tools for customer relationship management.

Responsibilities

• Interact with customers to provide information and resolve complaints.
• Conduct end-of-day reconciliations for new business transactions.
• Prepare compliance monitoring and necessary reports.

Skills

Customer Service Excellence

Problem Solving

Communication

Jira usage

Office Administration

Education

Bachelor's degree in a relevant field

Tools

Customer Relationship Management software

Microsoft Office

Job description

Prudential Hong Kong Limited is seeking a Customer Success Engineer based in Central Visayas, Philippines. The role involves providing excellent customer service, handling financial transactions, and ensuring compliance with company standards.

Responsibilities include managing inquiries, facilitating transactions, and supporting administrative functions. Candidates must possess strong communication and problem-solving skills, as well as a related degree.