Customer Success Engineer: Client Experience & Solutions

Prudential Services Asia; Cebu City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Prudential Services Asia in Cebu City is seeking a Customer Center representative to interact with customers, respond to inquiries about products and services, handle and resolve complaints, and manage administrative tasks at the center. You will champion digital initiatives and ensure accurate handling of daily transactions and after-sales activities.

The role focuses on providing excellent customer service across Prudential's customer centers, supporting testing of new systems, and improving

Responsibilities

• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve complaints and manage administrative functions at the Customer Center.
• Provide Excellent Customer Service in all Customer Centers nationwide by championing digital initiatives.
• Process transactions such as pre-screening of new business transactions, posting of daily collections, and after-sales transactions.
• Support on user acceptance testing of new systems or initiatives and coordinate with back-end offices for resolutions.
• Prepare documentation and contribute to process guidelines and procedures.

Job description

Prudential Services Asia in Cebu City is seeking a Customer Center representative to interact with customers, respond to inquiries about products and services, handle and resolve complaints, and manage administrative tasks at the center. You will champion digital initiatives and ensure accurate handling of daily transactions and after-sales activities.

The role focuses on providing excellent customer service across Prudential's customer centers, supporting testing of new systems, and improving