Customer Success Assistant

VA Masters; Cabadbaran; A distancia; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

vamasters, Inc. is seeking a dependable Membership Operations Coordinator to stay on top of member activity, communications, and scheduling for its women-focused program. You will draft newsletters, send group emails, and help the owner manage deadlines with proactive, organized support.

The role requires strong written English, experience with Kajabi and Everfit, and a proactive, self-managing approach. This is ideal for a detail-oriented virtual assistant who thrives in a small, mission-driven

Formación

• Excellent written English with a warm, professional tone.
• Experience with email-based communication and member or client follow-up.
• Proficiency with Kajabi or similar membership and website platforms.
• Ability to learn and use Everfit or similar fitness and coaching apps.
• Strong organizational and time management skills.
• Principled, painstaking, and self-managing in your day-to-day work.
• Strong communication skills.

Responsabilidades

• Monitor member activity and check-ins in Everfit.
• Email members who have not checked in to follow up.
• Handle member movement between quarterly programs.
• Keep member records accurate and current across Kajabi and Everfit.
• Draft the weekly newsletter for the owner to review.
• Write and send group emails to members.
• Keep an eye on email communication with the member community.
• Remind the owner about schedules, deadlines, and upcoming tasks.
• Flag member trends and issues the owner should know about.
• Maintain simple tracking systems that keep the membership organized.

Conocimientos

Excellent written English

Email-based communication

Kajabi proficiency

Everfit proficiency

Organizational skills

Self-management

Strong communication

Herramientas

Kajabi

Everfit

Descripción del empleo

Job Summary:

The owner of an established women's training program will gain a dependable ally in an organized and proactive Membership Operations Coordinator. You will keep member activity on track, follow up with members who have gone quiet, draft the weekly newsletter and group emails, and help the owner stay on top of schedules and deadlines. A strong written communicator who takes initiative and keeps things running smoothly behind the scenes is the ideal fit.

Key Responsibilities:

• Monitor member activity and check-ins in Everfit
• Email members who have not checked in to follow up
• Handle member movement between quarterly programs
• Keep member records accurate and current across Kajabi and Everfit
• Draft the weekly newsletter for the owner to review
• Write and send group emails to members
• Keep an eye on email communication with the member community
• Remind the owner about schedules, deadlines, and upcoming tasks
• Flag member trends and issues the owner should know about
• Maintain simple tracking systems that keep the membership organized

Mandatory Skills:

• Excellent written English with a warm, professional tone
• Experience with email-based communication and member or client follow-up
• Proficiency with Kajabi or similar membership and website platforms
• Ability to learn and use Everfit or similar fitness and coaching apps
• Strong organizational and time management skills
• Principled, painstaking, and self-managing in your day-to-day work
• Strong communication skills

Preferred Skills:

• Experience in membership, community, or customer success roles
• Experience writing newsletters or email campaigns
• Familiarity with email marketing tools
• Background or interest in fitness, wellness, or women's health programs
• Experience supporting a business owner or coach as a virtual assistant
• Adept at dividing your focus across several projects and finishing each on time

Why Join Us:

Take a central role in a supportive, women-focused community and make a real difference in how members experience the program. You will work closely with the owner, with room to grow your responsibilities as the program grows. If you enjoy building relationships through thoughtful communication, you will feel right at home.