Customer Success & Account Growth Specialist

ECAM; Iloilo City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual and Performance Based Salary In

Additional Leave Credits

Job summary

ECAM is seeking an enthusiastic Customer Success Specialist to manage and grow relationships across multiple locations. You will own the customer journey, advocate for clients, and collaborate with internal teams to deliver a consistent experience that drives satisfaction and value.

You will identify stakeholders, resolve issues promptly, train customers remotely, and help uncover upsell opportunities while maintaining data integrity across platforms.

Qualifications

• 5+ years’ experience in a Customer Success or Account Management role.
• Ability to quickly connect with people and build lasting relationships.
• Strong critical thinking and proactive issue mitigation.
• Customer advocate with a positive, can-do attitude.
• Experience interacting with executives to yard managers.
• Owns tasks with minimal supervision and adapts to change.
• Proficient in navigating technical systems and workflows.

Responsibilities

• Build and maintain strong customer relationships across locations via phone, video and email.
• Identify key stakeholders and manage the customer-vendor relationship.
• Identify and resolve problems promptly; gather and analyze information.
• Monitor incidents and escalate as needed to ensure satisfaction.
• Prioritize multiple issues and collaborate with cross-department resources.
• Assess financial/operational impact and customer experience when deciding actions.
• Maintain knowledge of products and platforms to support customers.
• Train customers remotely and onboard them to systems.
• Identify upsell opportunities and coordinate with sales teams.
• Ensure data integrity across customer platforms and understand hierarchies.
• Provide timely follow-up to ensure customer satisfaction and cover weekends/holidays as needed.

Skills

Relationship building

Communication

Problem solving

Customer advocacy

Stakeholder management

Ownership

Adaptability

Independent work

Education

Experience in Customer Success or Account Management

Tools

CRM software

Video management systems

Job description

ECAM is seeking an enthusiastic Customer Success Specialist to manage and grow relationships across multiple locations. You will own the customer journey, advocate for clients, and collaborate with internal teams to deliver a consistent experience that drives satisfaction and value.

You will identify stakeholders, resolve issues promptly, train customers remotely, and help uncover upsell opportunities while maintaining data integrity across platforms.