Customer Success Representative

Reliasourcing Inc.; Pasay; On-site; PHP 420,000 - 780,000; Full time

Job summary

Reliasourcing Inc. is seeking a tech-savvy Customer Success professional in Pasay to manage chat, email, and video communications while focusing on retention, onboarding, renewals and account growth.

The role blends customer-facing duties with technical problem-solving and relationship management. The candidate will drive onboarding, track health metrics in Zendesk/CRM, and pursue opportunities for upsell and long-term customer loyalty through proactive outreach and collaborative cross-team

Qualifications

• 1–3 years B2B Customer Success experience with software/hardware onboarding, retention, renewals and account growth.
• Proven ability to drive onboarding, retention and repeat business.
• Fluent written and verbal English with strong communication skills.

Responsibilities

• Conduct proactive outreach and retention calls.
• Handle basic sales inquiries and identify upsell opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks and opportunities for account growth.

Skills

Customer Success

B2B experience

Zendesk

CRM systems

Communication

English fluency

Analytical thinking

Remote troubleshooting

Tools

Zendesk

CRM software

Job description

We are looking for a tech-savvy Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
• Proven ability to drive customer onboarding, retention and repeat business
• Proven ability for technical support
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.