Customer Success Specialist — Elevate CX & Drive Growth

ECAM Technologies Corporation; Iloilo City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO for dependents

Annual raise

Extra leave credits

Job summary

ECAM Technologies Corporation is seeking a Customer Success Specialist to build strong relationships with client locations and drive satisfaction. You will collaborate with cross-functional teams to onboard customers remotely and ensure ongoing value across sites.

In this role, you’ll identify upsell opportunities, guide customers, and maintain data integrity across platforms while delivering proactive outreach and ensuring exceptional service.

Qualifications

• Bachelor's degree preferred.
• 5+ years’ experience in Customer Success or Account Management.
• Ability to connect with people quickly and build lasting relationships.
• Demonstrates critical thinking and anticipates future needs.
• Strong problem solving, resilience, and a positive can-do attitude.
• Customer advocate with a customer-centric mindset and broad stakeholder interaction.
• Ability to interact with executives to yard managers across locations.
• Proactive ownership and fast-paced adaptability.
• Open to change and able to lead through ambiguity.
• Strong technical acumen and independent working capability.

Responsibilities

• Build and maintain strong, lasting customer relationships via phone, video and email.
• Identify key customer stakeholders at each location.
• Identify and resolve problems in a timely manner; analyze information.
• Mitigate issues and monitor incidents to ensure high customer satisfaction.
• Prioritize and manage multiple open issues with cross-department teams.
• Assess financial and operational impact on customers when making decisions.
• Maintain understanding of ECAM products and platforms for customer support.
• Develop understanding of customer use and product value across locations.
• Lead proactive outreach campaigns to reinforce customer value.

Skills

People skills

Relationship management

Critical thinking

Problem solving

Customer advocacy

Executive presence

Ownership

Adaptability

Change management

Self-motivation

Education

Bachelor's degree

Job description

ECAM Technologies Corporation is seeking a Customer Success Specialist to build strong relationships with client locations and drive satisfaction. You will collaborate with cross-functional teams to onboard customers remotely and ensure ongoing value across sites.

In this role, you’ll identify upsell opportunities, guide customers, and maintain data integrity across platforms while delivering proactive outreach and ensuring exceptional service.