Customer Support Specialist II — Problem Solver

Crawford-; Iloilo City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Crawford- is seeking a customer service professional to listen to customer issues and craft quick, innovative solutions. The role requires strong knowledge of customer service policies and product knowledge for accurate assistance.

The ideal candidate will handle inquiries via phone and email, coordinate with departments as needed, and maintain professional conduct and confidentiality while working flexible hours. Multitasking and teamwork are essential to success.

Qualifications

• Bachelor's Degree (Four-year college) required.
• Customer Service Intermediate Certification covering Communication Strategies and Customer Relationship Management.
• Minimum of 2 years work experience.
• Excellent Verbal and Written Communication Skills.
• Ability to remain professional and courteous with customer at all times.
• Must be available to work at night, holidays and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
• Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
• May utilize a customer relationship application or database to record activities and research product/client information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Has gained proficiency in multiple competencies relevant to the job.
• Works independently within established procedures associated with the specific job function.

Skills

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

CRM software

Education

Bachelor's degree

Customer Service Certification

Tools

CRM software

Job description

Crawford- is seeking a customer service professional to listen to customer issues and craft quick, innovative solutions. The role requires strong knowledge of customer service policies and product knowledge for accurate assistance.

The ideal candidate will handle inquiries via phone and email, coordinate with departments as needed, and maintain professional conduct and confidentiality while working flexible hours. Multitasking and teamwork are essential to success.