Customer Solutions Specialist

Gratitude Philippines; Davao City; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development support

Growth opportunities

Job summary

Gratitude Philippines is seeking skilled and motivated Customer Service Agents (with or without BPO experience) to join our team in Davao City. The role emphasizes delivering high-quality customer solutions and coordinating with cross-functional stakeholders.

Candidates should own tasks, communicate clearly, and apply practical problem-solving to business challenges. The position offers growth, learning support, and an opportunity to work on meaningful products.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Communication skills

Problem-solving

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

Gratitude Philippines is seeking skilled and motivated Customer Service Agents (with or without BPO experience) to join our team in Davao City. The role emphasizes delivering high-quality customer solutions and coordinating with cross-functional stakeholders.

Candidates should own tasks, communicate clearly, and apply practical problem-solving to business challenges. The position offers growth, learning support, and an opportunity to work on meaningful products.