Customer Solutions Engineer

Imperial Network Inc.; Tanza; On-site; PHP 350,000 - 650,000; Full time

Job summary

Imperial Network Inc. is seeking a Customer Solutions Engineer to support Corporate Sales by understanding customer requirements, assessing technical feasibility, and developing connectivity and technology solutions.

The role involves joining sales in meetings and site surveys to scope internet needs, draft proposals, and coordinate with internal teams and providers for feasible implementations. The candidate will research Wi-Fi, CCTV networks, fiber aspects, and last-mile connectivity, while

Qualifications

• Working knowledge of internet services, basic networking, and connectivity solutions.
• Basic understanding of fiber infrastructure and network equipment.
• Familiarity with local loops, last-mile connectivity, and telco services is preferred.
• Ability to study technical specifications and learn unfamiliar products and solutions.
• Strong communication, presentation, and technical documentation skills.

Responsibilities

• Join Sales in customer meetings, technical discussions, and site surveys.
• Scope internet and connectivity requirements, including local loops and last-mile connections.
• Prepare solution proposals, network diagrams, equipment specifications, and bills of materials.
• Research and evaluate solutions for customer requirements such as Wi-Fi and CCTV networks.
• Coordinate with internal technical teams and service providers to validate feasibility.
• Document requirements and hand over approved solutions to Project Management and implementation teams.

Skills

Internet services

Networking basics

Connectivity solutions

Communication skills

Technical documentation

Site visits

Project coordination

Job description

Customer Solutions Engineer supports Corporate Sales by understanding customer requirements, assessing technical feasibility, and developing suitable connectivity and technology solutions.

Key responsibilities

• Join Sales in customer meetings, technical discussions, and site surveys

• Scope internet and connectivity requirements, including local loops and last-mile connections

• Prepare solution proposals, network diagrams, equipment specifications, and bills of materials

• Research and evaluate solutions for customer requirements such as Wi-Fi and CCTV networks

• Coordinate with internal technical teams and service providers to validate feasibility

• Document requirements and hand over approved solutions to Project Management and implementation teams

Qualifications

• Working knowledge of internet services, basic networking, and connectivity solutions.

• Basic understanding of fiber infrastructure and network equipment.

• Familiarity with local loops, last-mile connectivity, and telco services is preferred.

• Ability to study technical specifications and learn unfamiliar products and solutions.

• Strong communication, presentation, and technical documentation skills.

• Project management knowledge or experience is an advantage.

• Willing to work in Cavite and conduct customer site visits.